CHARINA CABRERA TAN
Tacloban City
Summary
Customer-focused hospitality professional with 20+ years of experience in guest relations, sales, and administrative support across international resort and healthcare settings. Proven ability to deliver exceptional guest experiences, resolve complex issues for international and Japanese clients, and supervise front-line teams. Recently trained in Virtual Staffing Solutions for financial account support; seeking a remote Guest Experience Specialist role to apply multilingual customer service and virtual-assistance expertise.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Barangay Secretary
LGU, Barangay 36- A
Tacloban City, Leyte
01.2024 - 01.2025
- Oversaw barangay administrative operations, maintaining accurate resident records and confidential documentation.
- Streamlined filing and documentation processes to improve record retrieval and data accuracy.
- Coordinated community programs and local events, liaised with municipal offices, and managed public inquiries and permit requests.
Independent Sales Contractor
Icape Group
10.2019 - 04.2020
- Prospected and conducted outbound B2B calls to Japanese companies to generate leads and business opportunities.
- Prepared and sent tailored proposals, requests for quotation, company profiles, certifications, and project documentation to support vendor evaluation and benchmarking of printed circuit boards.
- Identified procurement decision-makers, managed CRM records, and coordinated follow-ups to advance proposals through the sales cycle.
- France
Department Manager/ Japanese Interpreter
St. Lukes Medical Center
Quezon City
03.2018 - 09.2018
- Reported to the Assistant Vice President of International Sales, Marketing and Business Division and supervised the international patient care team.
- Coordinated services for international patients, including securing guarantees of payment and letters of authorization, and ensuring seamless communication between patients and clinical teams.
- Provided Japanese interpretation for clinical and administrative interactions and trained staff on cross-cultural communication and patient coordination best practices.
- Quezon City, Philippines
Guest Service and Animation Supervisor
Bella Rocca Island Resort & Spa
Marinduque
01.2010 - 04.2010
- Supervised front office and guest service operations, ensuring high standards of guest satisfaction and service delivery.
- Coordinated and executed events (team buildings, weddings, gala dinners, seminars) in collaboration with the sales office and other departments.
- Planned and organized weekly guest activities and themed entertainment; managed VIP requests including wedding and honeymoon arrangements and villa upgrades.
- Prepared monthly reports, managed inventory and purchase requisitions, and promoted resort services and excursions to increase guest engagement.
- Marinduque, Philippines
Guest Service Agent/Coordinator
Irufushi Beach and Spa Resort
05.2008 - 09.2009
- Delivered high-quality guest services across multiple roles including coordination, F&B support, and administrative duties for international and VIP clients.
- Acted as assistant manager to support daily operations and supervise staff, and participated in recruitment activities including island job fairs.
- Organized guest activities and resort events, and promoted upsells for excursions and resort services to increase guest engagement.
- Republic of Maldives
Guest Relation Sales Officer /F&B Secretary
Olhuveli Beach & Spa Resort
09.2007 - 04.2008
- Provided administrative and operational support for guest relations and food & beverage functions.
- Facilitated interdepartmental communication to streamline daily operations and enhance service delivery.
- Assisted with guest services, including inquiries, check-in/out support, and guest satisfaction follow-ups.
- Republic of Maldives
International Executive Researcher for Japanese Speaking
Admark Asia Group
Manila
04.2007 - 08.2007
- Conducted sourcing and headhunting targeting professionals from international and Fortune 500 companies.
- Built candidate pipelines and supported recruitment and talent research for executive and specialized roles.
- Manila, Philippines (Branch)
Directress Japanese/Nihongo Instructress
E- Speech & Language Center
Quezon City
09.2006 - 03.2007
- Delivered one-on-one and group Japanese lessons for beginners and conducted weekend tutorials to reinforce learning.
- Implemented interactive teaching methods using flash cards and audio tools and developed practical dialogue exercises to improve speaking and comprehension.
- Quezon City, Philippines
Japanese Language Instructor
Tokyo Healthlink Inc. Medical Academy
Paranaque City
09.2005 - 07.2006
- Taught basic and intensive Japanese courses for caregivers, nurses, engineers and other professionals, emphasizing medical terminology and professional communication.
- Instructed reading and writing of hiragana, katakana and basic kanji, and developed lesson plans tailored to learners' vocational needs.
- Paranaque City, Philippines
Front Desk Staff/Housekeeping Supervisor
Sabin Resort Hotel
Ormoc City, Leyte
05.2002 - 05.2004
- Supervised housekeeping staff and managed schedules to ensure consistent cleanliness standards.
- Maintained inventory controls and coordinated maintenance to uphold hotel presentation and guest satisfaction.
- Ormoc City, Leyte, Philippines
Front Office staff/ Cashier
Leyte Park Resort
Tacloban City, Leyte
03.2000 - 02.2001
- Handled guest billing, check-in and check-out procedures, and managed telephone reservations.
- Processed payments and resolved guest account inquiries to ensure accurate billing and guest satisfaction.
- Tacloban City, Philippines
Education
Vocational Course - Business Application Software (Microsoft Word, Excel, Powerpoint)
Ama Computer Learning Center
Tacloban City, Leyte, Philippines03-2001
Bachelor of Science - Tourism, Hotel and Restaurant Management
Leyte Normal University
Tacloban City, Leyte, Philippines03-2000
Language Training Course - N5 and N4 Refresher Course
Unmei Nihongo Center
Pasig City, Philippines02-2018
Skills
- Customer Service
- Sales
- Administrative Support
- Virtual Assistance
- Team Supervision
- Japanese Language
Certification
- Service Excellence Training- ‘ I AM ST. LUKES”, 2018-04-24
- BPO/ Virtual Staffing Solutions/ Financial Account, 2024-07-01
- Barangay Officials Training (DILG), 2024-03-01
- Japanese language Training (N4 Refresher), 2018-01-01
- Hospitality and Safety Training (Hilton Maldives)
- Safety at Sea Courses (Basic Safety Training includes Proficiency in Survival techniques, Emergency First Aid, Fire Prevention and Fire Fighting, Personnel Safety and Social Responsibility), 2004-11-16
Accomplishments
- Deans Lister
- Nihongo Speech Contest Participant (1998)
Languages
English
Filipino
Japanese (N4 Level)
Timeline
Barangay Secretary
LGU, Barangay 36- A
01.2024 - 01.2025
Independent Sales Contractor
Icape Group
10.2019 - 04.2020
Department Manager/ Japanese Interpreter
St. Lukes Medical Center
03.2018 - 09.2018
Guest Service and Animation Supervisor
Bella Rocca Island Resort & Spa
01.2010 - 04.2010
Guest Service Agent/Coordinator
Irufushi Beach and Spa Resort
05.2008 - 09.2009
Guest Relation Sales Officer /F&B Secretary
Olhuveli Beach & Spa Resort
09.2007 - 04.2008
International Executive Researcher for Japanese Speaking
Admark Asia Group
04.2007 - 08.2007
Directress Japanese/Nihongo Instructress
E- Speech & Language Center
09.2006 - 03.2007
Japanese Language Instructor
Tokyo Healthlink Inc. Medical Academy
09.2005 - 07.2006
Front Desk Staff/Housekeeping Supervisor
Sabin Resort Hotel
05.2002 - 05.2004
Front Office staff/ Cashier
Leyte Park Resort
03.2000 - 02.2001
Vocational Course - Business Application Software (Microsoft Word, Excel, Powerpoint)
Ama Computer Learning Center
Bachelor of Science - Tourism, Hotel and Restaurant Management
Leyte Normal University
Language Training Course - N5 and N4 Refresher Course
Unmei Nihongo Center