Catherine Ann Capulong

Hardworking candidate, skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner, while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Ready to help with focus on finding creative solutions to conflicts and complaints. Knowledgeable and qualified candidate, skilled in maintaining accurate financial records and handling a range of administrative tasks. Knowledgeable in collecting, analyzing records, preparing financial statements, inventory journals, and reconciling accounts. Proficient in using the Microsoft Office Suite, and quick at mastering new systems. Committed to providing a high level of service, accuracy, and efficiency. Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.

• Introduction to Bookkeeping and Accounting Methods - Alison/ September 2024
• Bookkeeping: Accounting Concepts and Financial Statements - Intuit Academy/ September 2024
• Real Estate Virtual Assistant and Cold Calling Skills Training - StartVirtual/ April 2025