Micah Virgo
Dumaguete City
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service/Sales Associate/Technical Support
ECE Consulting Group
Dumaguete City
10.2019 - 03.2023
- Earnin (Technical Support) 2019
- This is a lending app. I am responsible answering live chats and emails for cash-out requests, setting up account for users and verifying documents using SheerID. - Residenthome (Retail/B2B) 2019 - 2022
- Handling calls/emails about pre-order inquiries, placing orders, tracking shipments, warranty replacements, refunds and retention. - Homebase (SaaS) 2022 - 2023
- This is an online scheduling and time tracking app for web and mobile. I answer calls and emails for product questions, app issues and discrepancies, filing bug reports using JIRA software, fixing common issues with schedules and timecards for payroll purposes, educating customers contract types and onboarding documents, technical assistance with software integration and API access requests
- Scheduling appointments for live demo on product walkthrough, Calling warm leads to present app features to get them to subscribe on our paid plans, updating accounts using CRM to keep records updated and monitored.
Virtual Assistant
GlobalOfficeWorks
Dumaguete City
08.2019 - 10.2019
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Organized and managed team tasks using Trello and Asana.
- Managed filing system, entered data and completed other clerical tasks.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media.
- Designed and implemented social media strategies to align with business goals.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Amazon Representative - Retail
Concentrix
Davao
01.2019 - 07.2019
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered incoming calls and emails to provide product information, features and benefits.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Updated company tracking system with latest information.
- Input order information into system and updated customer accounts to document and track customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Travel Consultant, Fraud Analyst
StudentUniverse, FCTG-SEA
Dumaguete City
06.2016 - 12.2018
- An online travel agency which offers discounted tickets to youth and students. I am responsible for verifying accounts to access discounted rates. Eligibility requires proof as a student,(e.g., student email, student ID, admission letter or acceptance letter) and I approve or reject them using SheerID.
- Worked closely with clients to understand unique needs and meet specific travel desires. Organized trips for individual, family and business travelers.
- Identifying client needs and determine best domestic or international travel offerings. Assisted clients with flight changes and cancellations to minimize travel disruptions. Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity. Analyzed large amounts of data to find patterns of fraud and anomalies. Developed and implemented procedures to detect and prevent fraud.
Graphic Designer/Layout Artist
Qsigns Advertising
Dumaguete City
08.2010 - 03.2011
- Developed creative design for print materials, brochures, banners, and signs.
- Completed final touches for projects such as images sizes and font selection.
- Created digital image files for use in digital and traditional printing methods.
- Completed in-depth product design tests using updated software tools.
Education
Bachelor of Science - Information Technology
Metro Dumaguete College (MDC)
Dumaguete City 06.2011 - 04.2015
Skills
Customer Service
undefinedTimeline
Customer Service/Sales Associate/Technical Support
ECE Consulting Group
10.2019 - 03.2023
Virtual Assistant
GlobalOfficeWorks
08.2019 - 10.2019
Amazon Representative - Retail
Concentrix
01.2019 - 07.2019
Travel Consultant, Fraud Analyst
StudentUniverse, FCTG-SEA
06.2016 - 12.2018
Bachelor of Science - Information Technology
Metro Dumaguete College (MDC)
06.2011 - 04.2015
Graphic Designer/Layout Artist
Qsigns Advertising
08.2010 - 03.2011
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