Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Triage and Prioritization: Assess and categorize patient concerns based on urgency to ensure timely medical attention.
Referral and Coordination: Facilitate patient access to appropriate specialists or services and ensure seamless communication between providers.
Empathy and Rapport: Build trust and understanding with patients through compassionate and attentive communication.
Telehealth Platforms: Utilize digital systems to deliver remote healthcare services, ensuring convenience and accessibility for patients.
Electronic Health Records (EHR): Manage and update digital patient records to ensure accurate, secure, and efficient documentation of care.