Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Georgio Armand Jaug

Georgio Armand Jaug

Dumaguete City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

AG Urgent Care
01.2025 - 05.2025

Triage and Prioritization: Assess and categorize patient concerns based on urgency to ensure timely medical attention.

Referral and Coordination: Facilitate patient access to appropriate specialists or services and ensure seamless communication between providers.

Empathy and Rapport: Build trust and understanding with patients through compassionate and attentive communication.

Telehealth Platforms: Utilize digital systems to deliver remote healthcare services, ensuring convenience and accessibility for patients.

Electronic Health Records (EHR): Manage and update digital patient records to ensure accurate, secure, and efficient documentation of care.

Technical Support

Teletech
12.2022 - 12.2024
  • Company Overview: Technical Support at Verizon offers expert assistance for resolving technology-related issues and optimizing system performance. Our dedicated team provides timely and effective solutions, whether it's troubleshooting software problems, configuring hardware setups, or addressing network issues. We strive to deliver exceptional customer service, ensuring smooth operations and peace of mind for our clients.
  • Technical Support at Verizon offers expert assistance for resolving technology-related issues and optimizing system performance. Our dedicated team provides timely and effective solutions, whether it's troubleshooting software problems, configuring hardware setups, or addressing network issues. We strive to deliver exceptional customer service, ensuring smooth operations and peace of mind for our clients.
  • Responded to telephone calls, emails and personnel requests for technical support from users.

Provider Service Advocate

OPTUM GLOBAL SOLUTIONS
01.2020 - 10.2022
  • Company Overview: Dedicated to ensuring optimal service delivery and support for healthcare organizations. We specialize in advocating for healthcare providers with service vendors and partners, streamlining processes, resolving billing disputes, and coordinating efficient service delivery. Our goal is to enhance operational efficiency, reduce costs, and improve patient care outcomes through proactive advocacy and effective vendor management.
  • Dedicated to ensuring optimal service delivery and support for healthcare organizations. We specialize in advocating for healthcare providers with service vendors and partners, streamlining processes, resolving billing disputes, and coordinating efficient service delivery. Our goal is to enhance operational efficiency, reduce costs, and improve patient care outcomes through proactive advocacy and effective vendor management.

Telesales Specialist - Solar

Dialify AU
04.2018 - 11.2019
  • Company Overview: As a Solar Appointment Setter, I've been at the forefront of helping homeowners explore clean, cost-saving energy solutions.
  • My role involves initiating contact with potential customers, educating them about the benefits of solar energy, and scheduling qualified appointments for the sales team.
  • I consistently engage prospects through phone calls, emails, and digital platforms, using a consultative approach to identify their energy needs and determine their interest in transitioning to solar.
  • By focusing on clear communication, active listening, and building rapport quickly, I've helped generate a steady flow of high-quality leads for our sales team.
  • As a Solar Appointment Setter, I've been at the forefront of helping homeowners explore clean, cost-saving energy solutions.

Customer Service Representative

Inspiro Relia
11.2016 - 11.2017
  • Connects customers with products or services that meet their needs.
  • Skilled in communication and negotiation, sales representatives build relationships, identify opportunities, and close deals to drive revenue growth.
  • With a customer-centric approach, they provide information, address concerns, and guide prospects through the buying process to ensure a positive experience and lasting partnerships.
  • Promptly responded to inquiries and requests from prospective customers.

Education

No Degree - BS Mechanial Engineering

Negros Oriental State University
Dumaguete, Province Of Negros Oriental, Philippines
06.2018

Skills

  • Scheduling
  • Project management
  • Microsoft office expertise
  • Data entry
  • Positive and professional
  • Email management
  • Service standard compliance
  • CRM software
  • Customer relationship management (CRM)
  • Microsoft outlook
  • Call management

Languages

English
Advanced (C1)

Timeline

Customer Service Representative

AG Urgent Care
01.2025 - 05.2025

Technical Support

Teletech
12.2022 - 12.2024

Provider Service Advocate

OPTUM GLOBAL SOLUTIONS
01.2020 - 10.2022

Telesales Specialist - Solar

Dialify AU
04.2018 - 11.2019

Customer Service Representative

Inspiro Relia
11.2016 - 11.2017

No Degree - BS Mechanial Engineering

Negros Oriental State University
Georgio Armand Jaug