Carlo Balotro Caratao

• Introduced new methods, practices, and systems to reduce turnaround time.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Devised processes to boost long-term business success and increase profit levels.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Developed and implemented strategies to maximize customer satisfaction.
• Developed systems and procedures to improve operational quality and team efficiency.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and maintained relationships with external vendors and suppliers.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Assisted in recruiting, hiring and training of team members.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced operational risks while organizing data to forecast performance trends.
• Reported issues to higher management with great detail.
• Trained and guided team members to maintain high productivity and performance metrics.

• Responsibilities and Achievement Highlights
• Structured and organized Security Department of the company that mainly focuses on asset protection, personnel safety, loss mitigation prevention and control thru proactive measures
• Improved company loss rate below the threshold or target set by the management
• Negotiated contracts with vendors
• Maximized Security vendor’s output thru crafting /improvement of Security Vendor ‘contract SLA beneficial and fair to both parties
• Slashed payroll/benefits administration costs 35% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.”
• Spearheaded high level security investment program thru Technology and System's upgrading program (CCTV and VMS)
• Overall, in charge of all security aspect and matters of the company
• Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
• Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
• Completed vulnerability scans to identify at-risk systems and remediate issues.
• Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
• Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
• Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
• Coordinated protective service operations with other emergency response agencies.
• Collaborated with senior management to develop and implement strategies to mitigate security risks.
• Implemented comprehensive security plans to provide highest levels of protection for facilities.
• Investigated and resolved security breaches to protect organization and corporate assets.
• Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
• Coordinated with IT personnel regarding security of digital assets and information systems.
• Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
• Established and maintained close working relationships with local law enforcement officers.
• Managed security policies and procedures to promote safety and security of personnel and assets.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
• Cultivated relationships with external security vendors to make additional security resources available if necessary.
• Evaluated security systems and procedures to identify areas for improvement.
• Responded swiftly to security incidents and effectively resolved security issues.
• Determined security budgets and identified opportunities to optimize resource utilization.

• Responsibilities and Achievement Highlights
• Upgrade professionalism and decorum of Security Guards thru implementation of standard uniform and discipline such as bearing, posture and courtesy
• Kept team compliant with security protocols and appearance standards.
• Conducted drills to keep security staff on alert and proficient with established plans.
• Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
• Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
• Outlined and maintained security patching schedule to efficiently address ongoing system issues.
• Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
• Delivered regular security awareness programs to educate personnel on security measures and protocols.
• Implemented comprehensive security plans to provide highest levels of protection for facilities.
• Developed and maintained emergency response plans to promote fast and effective action during crises.
• Investigated and resolved security breaches to protect organization and corporate assets.
• Managed security policies and procedures to promote safety and security of personnel and assets.
• Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
• Monitored and maintained CCTV and access control systems to protect personnel and assets.
• Delineated emergency response team response and functions thru creation of core group of responders tailored fit to all present threats and risks of the estate
• Increased morale and welfare of the personnel thru application of spot correction, guidance and counseling, mentoring, open door policy and due process
• Develop and enforce wide-scale protections and contingencies to prevent data breaches and loss of property.
• Establishing security procedures, such as access control and employee security training programs
• Developing and enforcing rules regarding employee conduct while on the job
• Conducting security audits of company facilities and systems to identify potential risks or weaknesses
• Coordinating with local law enforcement regarding potential threats to company security
• Conducting physical inspections of facilities to identify security risks and vulnerabilities
• Reviewing security procedures and making recommendations for improvement
• Conducting physical security assessments to identify potential risks based on location, structure, security measures, etc.
• Determining safety procedures for hazardous materials used by the company
• Developing and implementing security plans for special events that might require additional security measures such as large crowds or high risk of injury

• Gained extensive knowledge in data entry, analysis and reporting.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Cultivated interpersonal skills by building positive relationships with others.
• provides expertise in applying system security component best practices and standards related to information security, physical security and security auditing.
• Managedg a team of Site Security Managers (SSMs) in geographically separated facilities, verifies compliance with security procedures and policies, tracks audit readiness, and provides direction to ensure physical security requirements are met or exceeded.
• Recruits, hires, and proactively manages site security managers (SSM), and supports SSM efforts to do the same.
• Oversees site-level operation of security systems and timely completion of projects and tasks.
• Verifies compliance with security procedures, standards, policies, and best practices.
• Manages and reviews security reports, works with security personnel to ensure accurate and timely reporting.
• Provides detailed security management and status reports to client's and Securitas' management and key stakeholders.
• Communicates issues to client and Security management in a timely manner and provides recommendations for resolution.
• Develops, manages, and maintains security-related processes, procedures, training, and improvement plans.
• Documents and improves work processes to make workflow more efficient and productive.
• Keeps management informed of major accomplishments, issues, and concerns.
• Listens to the customer and seeks to provide highly effective solutions to accomplish the customer’s goals.
• Collaborates across groups, internal and external, to identify issues, overcome challenges, and deliver results.
• Works with other RSMs and stakeholders to create security models that enable teams to maintain a high level of accountability and consistency.
• Coordinates with local, national law enforcement and other support agencies.
• Works with manager and stakeholders to identify new initiatives and contributes to the long-term strategy and goals.

• Achievement Highlights
• Able to increase and sustain Mall Region’s annual SECURITY AUDIT RESULT for 3 consecutive years
• Has maintained no significant security related incidents during the stint
• Has developed good rapport and relationship with friendly forces and force multiplier
• Participated in a successful new mall opening i.e
• Malabon,Sangandaan, Pulilan, Cabanatuan, Megacenter in Cabanatuan, San Jose Del Monte, Telabastagan, Urdaneta, Angono, San Mateo
• Conceptualized and implemented SM Malls ERR or Emergency Response Equipment with a dedicated room for emergency response’ equipment located strategically in the Mall in the advent of local emergencies, with equipment involves but not limited to Fire emergencies, medical Response, Collapse structure and high angle rescue, Vehicular accidents, crime scene preservation, evacuation/extrication and the likes
• Recommended plans and programs that were in consonance with the division’s mission and vision
• Assessed security situation in assigned area and recommended the downgrading or upgrading of Security alert level
• Checked updates on the implementation of Emergency Response Procedure and assured that each emergency drill was properly conducted
• Liaised with government agencies in line with the Department’s programs on peace and order and other similar objectives
• Ensured that every security and safety operations against petty crime suspects were done in accordance with Philippines Criminal Law procedures
• Ensured that all security offices in his region were properly prepared for annual activities such as Joint Tactical Inspection and Security Audit
• Was responsible for the overall performance of duties of all Security personnel in the region and periodically inspected each office in his area
• Created a pleasant atmosphere in the mall by providing and ensuring maximum security, safety, convenience and well-being of the customers, tenants and employees.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Performed duties and provided service in accordance with established operating procedures and company policies.

• Responsibilities and Achievement Highlights
• Part of the Robinsons Pulilan Opening Team
• Also part of opening team in Robinsons Town Cabanatuan, Malolos and Balagtas Bulacan
• Has maintained the highest level of department’s integrity and reputation thru proper management and leadership
• Able to meet allowable shrinkage report (0.38% Net of Vat) thru effective cost control and loss prevention implementation
• Maintained no recorded significant security related incidents during the stint.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
• Managed department budgets and generated financial reports for management review.
• Developed strategies to streamline and improve office procedures.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Assisted development and implementation of new administrative procedures.

• Responsibilities / Achievement Highlights
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Conducted regular patrols of key areas to spot and control security concerns.
• Reported suspicious activities and persons to law enforcement.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Investigated suspicious activities and persons to maintain security of premises.
• Wrote detailed reports of all security breaches and investigations.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Responsibilities and Achievement Highlights

• Maintained and adopted the highest level of soldiers’ discipline thru obedience and chain of command observance
• Youngest Admin Noncommissioned officer at the rank of Private First Class
• No recorded violation or infraction of rules or any case involvement
• Increased efficiency on office related matters to proper documentation and systematic approach that reduces systems bureaucracy
• Participated in numerous armed conflict encounters in Villa Minda Lopez Quezon, Brgy Anaio Catanauan Quezon, San Diego Bukid Gumaca Quezon and others
• Provided professional reconnaissance and security support during varied operations.