MICROSOFT WORD
RACHELLE BALTAZAR
Floridablanca, Province Of Pampanga,PAMPANGA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
Administrative Clerk (Collecting Staff)
Romana Pangan District Hospital
Floridablanca, Province Of Pampanga, Philippines (Remote)
01.2013 - Current
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling customers files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated reports and files to maintain document compliance.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer and public relations.
- Contributed to hospital success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor of Science - BANKING AND FINANCE
GUAGUA NATIONAL COLLEGES
Guagua, Province Of Pampanga, PhilippinesSkills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
Certification
- PARLIAMENTARY PROCEDURES, PFCCO - 8 hrs February 26, 2024
- ESSENTIAL OF HUMAN RESOURCE, PFCCO - 16 hrs February 8 - 9, 2023
- RISK AND CREDIT MANAGEMENT, RPDH-MPC - 8 hrs June 29, 2022
Accomplishments
- Achieved updated files through effectively helping with data encoding.
- Resolved service issue through detailed explanation.
- Initiated in creation of hospital logo.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- RPDH MULTIPURPOSE COOPERATIVE
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsSoftware
MICROSOFT EXCEL
Interests
ARTS AND CRAFTS
MOVIES
Timeline
Administrative Clerk (Collecting Staff)
Romana Pangan District Hospital
01.2013 - Current
Bachelor of Science - BANKING AND FINANCE
GUAGUA NATIONAL COLLEGES