Carlo Balotro Caratao

Key Responsibilities and Achievements:

• Security Operations Leadership: Managed and coordinated security operations across multiple high-profile sites, ensuring tailored security measures for each location while maintaining consistency and high standards across the organization.
• Stakeholder Engagement: Liaised with a wide range of internal stakeholders, external partners, and local law enforcement to ensure comprehensive security strategies, swift incident responses, and collaboration on security concerns.
• Security Audits & Compliance: Conducted regular and thorough security audits across various facilities to identify vulnerabilities, ensure compliance with industry standards, and implement corrective actions that strengthened security infrastructure.
• Emergency Preparedness & Response Plans: Developed and implemented effective emergency preparedness and response plans, ensuring all teams were well-trained and able to respond swiftly and efficiently to any potential threats or incidents.
• Onboarding & Offboarding Protocols: Established and managed stringent security protocols for the onboarding and offboarding of employees and contractors, ensuring tight control over access to sensitive areas and safeguarding valuable assets.
• Surveillance & Incident Investigation: Monitored and investigated suspicious activities and potential security breaches, employing proactive measures to mitigate risks and prevent further threats to the organization.
• Law Enforcement Collaboration: Built and nurtured strong relationships with local law enforcement agencies, ensuring timely investigation and resolution of security incidents, and enhancing the overall safety framework.
• Risk Mitigation Strategies: Developed innovative strategies and procedures for proactively identifying and mitigating potential security risks, greatly reducing vulnerabilities and enhancing the organization’s overall security posture.
• ISO 9001-2015 Certification: Played a pivotal role in the company’s successful ISO 9001-2015 certification process as the Lead Quality Management Representative (QMR), aligning security operations with internationally recognized quality standards and improving operational efficiency.
• Large-Scale Security Management: Spearheaded security operations for large-scale clients, including airports, university campuses, and economic zones, ensuring robust security protocols were in place to protect high-traffic, high-risk environments.
• Budget Management: Oversaw departmental budgets, ensuring all security operations were conducted within financial parameters while maintaining the highest security standards.
• Revenue-Driven Initiatives: Actively participated in strategic initiatives that contributed to a 50% growth in revenue over the past two years, directly impacting the company’s profitability and market position.

Key Achievements:

• Successfully led the ISO 9001-2015 certification, streamlining security operations and improving efficiency across all sites.
• Reduced security-related incidents by 100% through the development of improved security protocols and risk mitigation strategies.
• Managed large-scale security operations for airports and economic zones, ensuring the highest standards of safety and security were consistently maintained.
• Contributed to a 50% increase in company revenue over two years through active participation in key initiatives, demonstrating strong strategic planning and execution skills.
• Implemented a comprehensive security system that enabled quick response to threats and ensured employee safety
• Successfully managed security operations for a high-profile commercial organization with over 3000 employees

Key Responsibilities and Achievements:

• Security Department Structuring & Organization: Led the strategic restructuring and organization of the Security Department, focusing on asset protection, personnel safety, and loss prevention. Established proactive security measures that significantly reduced vulnerabilities and safeguarded company assets.
• Loss Rate Reduction & Mitigation: Successfully reduced the company's loss rate below the target threshold set by management, implementing effective loss mitigation strategies and driving consistent improvements in asset protection.
• Security Vendor Management: Optimized security vendor performance by developing and refining vendor contracts and Service Level Agreements (SLAs), ensuring mutually beneficial and fair agreements that maximized vendor output and aligned with company objectives.
• Cost Optimization & Efficiency: Led a cost optimization program that rightsized the headcount of watchmen by 35% without compromising security effectiveness, resulting in significant savings while maintaining a robust security posture.
• Technology Integration: Spearheaded the implementation of a comprehensive Technology Systems Program, including CCTV and Video Management Systems (VMS), enhancing surveillance capabilities and overall security monitoring across the company’s facilities.
• Operational Collaboration & Security Integration: Bridged the gap between security operations and other company departments, ensuring seamless collaboration and alignment with overall business objectives. Worked closely with operations teams to identify and address security weaknesses and deficiencies.
• SOP & Policy Development: Identified security gaps and proactively formulated Standard Operating Procedures (SOPs) and policies tailored to the company’s day-to-day operations, ensuring comprehensive security practices were consistently followed across the organization.
• Nationwide Security Command: Directed and supervised over 800 private watchmen deployed across the nation under two security vendors, ensuring the effective implementation of security policies and procedures at all levels.
• Facility Security Management: Managed security operations for over 290 company warehouses, hubs, and facilities nationwide, ensuring the safety and protection of personnel, assets, and property.
• Strategic Security Planning: Led the strategic planning and execution of the company's security operations, aligning security objectives with overall corporate goals and ensuring the development of a forward-thinking, sustainable security infrastructure.
• Budget Management & Cost Control: Held full responsibility for security-related cost control, budget planning, and allocation, ensuring that all operations were efficiently funded while adhering to fiscal constraints.
• Executive Reporting & Business Reviews: Provided regular (monthly/weekly) business updates and comprehensive reviews to top management at both local and regional levels, presenting actionable insights and recommendations to improve security operations and performance.
• Loss Prevention & Control: Continuously focused on loss prevention and control, ensuring that proactive measures were in place to minimize risks and mitigate potential security breaches across all company facilities.

Key Achievements:

• Reduced company loss rate below target levels, contributing to a measurable improvement in overall operational efficiency and financial performance.
• Streamlined security vendor operations, resulting in improved performance and a more cost-effective security program.
• Successfully implemented a 35% reduction in watchman headcount through strategic rightsizing, achieving cost savings without compromising security quality.
• Spearheaded the integration of advanced CCTV and VMS technology, enhancing surveillance and monitoring capabilities, leading to quicker response times and better coverage across facilities.
• Managed security operations for over 290 facilities nationwide, ensuring consistent application of security protocols and achieving a high level of operational continuity.

Key Responsibilities and Achievements:

• Guard Professionalism & Discipline: Maintained a high level of professionalism and decorum within the security team through the implementation of standard uniforms, discipline protocols (e.g., bearing, posture, and courtesy), and regular training, resulting in a well-presented and efficient security force.
• Security Personnel Supervision & Guidance: Enhanced the performance of security guards by providing continuous guidance, coordination, supervision, and follow-up on daily duties and responsibilities, leading to improved overall team awareness and execution.
• Emergency Response Team Development: Created and delineated an emergency response team specifically tailored to address all present threats and risks in the estate, ensuring swift and effective action during critical situations.
• Implementation of Best Practices & Systems: Successfully integrated recommended best practices and security systems into the company's daily operational and administrative processes, improving efficiency and security effectiveness.
• Personnel Morale & Welfare: Increased morale and fostered a positive work environment by applying spot corrections, guidance, mentoring, counseling, and maintaining an open-door policy, leading to improved job satisfaction and performance.
• Security Operations Leadership: Managed the security operations for a high-profile commercial estate, overseeing a team of 300 security personnel and securing over 1,500 hectares of property, ensuring comprehensive coverage and safety at all times.
• Security System Integration: Implemented a robust security system that facilitated rapid response to threats, enhancing overall employee safety and security across the estate.
• Risk Mitigation & Strategy Development: Developed innovative strategies and procedures to identify and mitigate security risks, reducing the potential for incidents and ensuring the protection of assets and personnel.
• Law Enforcement Collaboration: Established and maintained strong relationships with local law enforcement agencies, ensuring swift investigation and resolution of security incidents and fostering a proactive approach to security management.
• Policy & Procedure Formulation: Formulated and enforced security and safety policies and procedures for the Tagaytay Highlands Complex, ensuring their effective implementation and maintaining a safe environment for employees, stakeholders, and visitors.
• Asset Protection & Security Oversight: Held full responsibility for protecting the properties of the estate, ensuring there were no instances of pilferage or security breaches, while continually safeguarding assets and personnel.
• Security Department Management: Directed the daily operations of the security agency employees within the Security Department, ensuring all duties and functions were carried out effectively under the guidance of the Estate Security Head/Director and General Manager.
• Daily Security Operations: Assisted the Director of Security in managing daily security operations, including the protection of property assets, accident prevention, fire response, and ensuring the safety of all personnel, guests, and stakeholders on the estate.
• Continuous Protection of Estate Assets: Ensured the ongoing protection of the entire estate, including guests, employees, assets, and associated facilities, through consistent monitoring and response.
• Compliance & Documentation: Maintained required logs, certifications, and documents in compliance with legal requirements and standard operating procedures, ensuring all security activities met regulatory and organizational standards.

Key Achievements:

• Successfully led a security operation that ensured the safety and protection of over 1,500 hectares of property, including managing a team of 300 security guards and ensuring seamless operations.
• Developed and implemented an emergency response team and tailored procedures that significantly improved the speed and effectiveness of responses to security incidents.
• Increased the overall morale of security personnel through a combination of mentorship, counseling, and consistent feedback, contributing to a more engaged and efficient team.
• Enhanced security measures and reduced security-related incidents through the integration of advanced security systems and innovative risk mitigation strategies.
• Played a key role in ensuring compliance with legal and company policies, maintaining the highest standards of security and safety.

Key Responsibilities and Achievements:

• Consistent Security Audit Excellence: Successfully increased and sustained the Mall Region’s annual security audit results for three consecutive years, achieving top performance through rigorous security management and continuous improvement initiatives.
• Incident-Free Record: Maintained an exemplary record with no significant security-related incidents during the tenure, demonstrating proactive risk management and effective security operations.
• Strategic Relationship Building: Developed strong relationships with local law enforcement and force multipliers, fostering collaboration and enhancing security efforts across the region.
• Mall Opening Participation: Played a key role in the successful opening of several new malls, including locations in Malabon, Sangandaan, Pulilan, Cabanatuan, Megacenter in Cabanatuan, San Jose Del Monte, Telabastagan, Urdaneta, Angono, and San Mateo, ensuring each facility was equipped with the highest security standards from day one.
• Emergency Response Equipment Room (ERR) Conceptualization: Conceptualized and implemented the Emergency Response Equipment Room (ERR) across malls, ensuring strategically located, well-equipped rooms for emergency response needs (e.g., fire emergencies, medical response, rescue operations, and evacuation). This initiative has been integrated into the Operations Planning and Systems and was officially approved by Mr. Hans Sy, highlighting its lasting impact on the company’s emergency preparedness protocols.
• Unblemished Attendance & Punctuality: Maintained an outstanding attendance record with no instances of lateness or absenteeism over a 9-year period, reflecting a strong commitment to reliability and professionalism.
• Cross-Departmental Collaboration: Worked closely with other departments to ensure customer needs were consistently met, aligning security operations with the broader goals of the mall and enhancing the overall customer experience.
• Security Alert Level Assessment: Regularly assessed security situations in assigned areas and recommended appropriate actions for upgrading or downgrading security alert levels, ensuring a swift and effective response to emerging threats.
• Government Liaison: Collaborated with government agencies on peace and order programs, contributing to regional security initiatives and enhancing the mall’s relationship with local law enforcement.
• Emergency Response Drills & Compliance: Ensured the timely and effective execution of emergency response procedures and drills, confirming compliance with safety standards and regulations to ensure readiness during actual emergencies.
• Legal Compliance in Security Operations: Supervised all security operations related to petty crime suspects, ensuring that all actions were conducted in accordance with Philippine Criminal Law procedures, reinforcing the legal and ethical foundation of security operations.
• Annual Security Preparedness: Ensured all security offices in the region were well-prepared for key annual activities, including Joint Tactical Inspections and Security Audits, maintaining operational readiness and compliance with corporate security standards.
• Security Personnel Oversight: Managed the performance of all security personnel within the region, conducting periodic inspections to ensure compliance with security protocols and maintaining high standards of safety and service.
• Customer Experience Focus: Created a welcoming and secure environment by overseeing comprehensive security measures to ensure the safety, convenience, and well-being of customers, tenants, and employees, contributing to a positive mall atmosphere.

Key Achievements:

• Led the region to achieve exceptional results in security audits for three consecutive years, positioning the mall as a leader in security excellence.
• Played a pivotal role in the successful and secure opening of numerous new malls across multiple locations, ensuring the smooth integration of security measures in each facility.
• Conceptualized and implemented the Emergency Response Equipment Room (ERR), a key initiative that enhanced emergency preparedness and became a permanent feature in mall operations, approved by the highest company leadership.
• Developed strong working relationships with local authorities and stakeholders, facilitating collaboration and contributing to the region's overall security strategy.
• Maintained a flawless attendance and punctuality record, demonstrating a high level of dedication and dependability throughout the 9-year tenure.

Key Responsibilities and Achievements:

• Mall Opening Team Participation: Played an integral role as part of the opening teams for multiple Robinsons mall locations, including Robinsons Pulilan, Robinsons Town Cabanatuan, Malolos, and Balagtas in Bulacan. Ensured that security and loss prevention systems were in place from day one, contributing to the smooth and successful launches of these high-profile projects.
• Department Integrity & Reputation Management: Maintained the highest level of integrity and reputation for the security and loss prevention department by demonstrating strong leadership, effective management practices, and commitment to company values, which resulted in consistently high standards across all operations.
• Shrinkage Control & Loss Prevention: Successfully met and maintained the allowable shrinkage report target of 0.38% Net of VAT, implementing effective cost control and loss prevention strategies. This resulted in a significant reduction in inventory loss, protecting company assets and improving profitability.
• Security Incident Prevention: Maintained a flawless security record with no significant security-related incidents during the tenure. This was achieved through proactive risk management, continuous staff training, and the implementation of rigorous security protocols.
• Administrative Management & Scheduling: Managed office calendars and scheduling, ensuring optimal use of resources and time. Effectively coordinated activities, meetings, and events to ensure that all operational goals were met in a timely manner.
• Efficiency in Administrative Systems: Developed and implemented administrative systems to ensure the efficient operation of day-to-day activities. Streamlined workflow processes and improved overall office productivity.
• Filing System Development & Maintenance: Established and maintained a robust filing system to ensure all documents were properly organized, up-to-date, and easily accessible for management and other key stakeholders.
• Liaison & Stakeholder Coordination: Acted as a liaison between executive staff, departments, and external stakeholders, ensuring clear communication and collaboration across various teams to achieve operational goals.
• Reporting & Presentation Preparation: Created and updated spreadsheets, reports, and presentations for management, providing actionable insights and supporting decision-making processes.
• Meeting & Event Logistics: Assisted with the preparation of materials and logistical planning for meetings and events, ensuring smooth operations and efficient execution.
• Store Operations Oversight: Responsible for overseeing the security, housekeeping, engineering, and agency-related concerns of the store, ensuring that all aspects of facility management were addressed and well-maintained.
• Loss Prevention Oversight: Led the overall loss prevention, control, and mitigation efforts within the store, ensuring that all measures were effectively implemented and that risks were minimized across operations.

Key Achievements:

• Played a crucial role in the successful opening and security setup for multiple Robinsons mall locations, ensuring operational readiness and robust security measures.
• Achieved and consistently maintained shrinkage rates below the allowable target of 0.38% Net of VAT, contributing directly to the financial health and operational efficiency of the mall.
• Ensured a perfect security record with zero significant incidents, demonstrating exceptional foresight and effective security management strategies.
• Successfully streamlined administrative operations, improving office efficiency and ensuring smooth day-to-day operations.
• Developed a reputation for reliability and efficiency, with excellent communication and coordination with various departments and stakeholders.

• Collaborated with hotel staff to monitor, enforce and update security protocols
• Assisted in the investigation of incidents and apprehensions of individuals on hospital property
• Responded to emergency situations in a timely manner and reported incidents to the appropriate authorities
• Managed access control systems, including issuing access cards and maintaining logs
• Coordinated with local law enforcement to ensure appropriate response and resolution to security issues
• Actively monitored surveillance systems and reported suspicious activities or persons to the appropriate authorities
• Implemented new security protocols and practices to ensure the safety of hospital personnel and property
• Participated in regular training sessions to stay up to date on the latest security trends and procedures

• Maintained and adopted the highest level of soldiers' discipline through obedience to the chain of command observance
• Youngest Admin Non-commissioned officer at the rank of Private First Class
• No recorded violation or infraction of rules or involvement in any case
• Increased efficiency in office related to proper documentation and a systematic approach that reduces system bureaucracy
• Participated in numerous armed conflict encounters in Villa Minda Lopez Quezon, Brgy Anaio Catanauan Quezon, San Diego Bukid Gumaca Quezon and others
• Served as a Automatic Rifleman for an infantry unit
• Member of a 7-man team in the line company unit of the premier Battalion of 2nd Infantry Division, Philippine Army
• Participated in various joint-force operations within the areas of Quezon Province
• Successfully navigated a military unit through hazardous terrain and enemy contact
• Assist and support the development and implementing of new strategies to increase operational efficiency
• Demonstrated excellent decision-making and communication skills in high-pressure environments
• Conducted regular briefings and meetings to ensure operational objectives were achieved