Carla Zozzani Dadua

• A Deal Desk Analyst is a key role within sales organization responsible for ensuring the smooth and accurate execution of sales contracts and agreements. They serve as a liason between the sales team, legal department, and other relevant departments to ensure compliance, efficiency, and customer satisfactions.
• Key Responsibilities
• Contract Review Analysis: Review and analyze contracts, proposals, and agreements to ensure accuracy, completeness and compliance with company policies, legal requirements, and customer specifications.
• Identify and address any inconsistencies or potential risks.

Order Processing and Fulfillment: Process sales irders, ensuring that all necessary information is accurate amd complete.

• Coordinate with various department, such as finance, operations and logistics, to ensure timely order fulfillment and invoicing.

Pricing and Quotation: Assist in preparation of sales proposal and quotations, ensuring that pricing is accurate and aligned with company guidelines.

• Research and analuze market data to support pricing decisions.

Account Executive Support: Provide timelt and accirate responses to customer inquiries related tp contracts,orders, and invoicing.

• Resolve AE's disputes and issues in a professional and timely manner.

Required Skills and Qualifications:

• Strong analytical and problem solving skills
• Excellent attention to detail accuracy
• Proficiency in contract drafting and review
• Strong understanding of sales processes and order fulfillment
• Excellent communicationand interpersonal skills
• Ability to work effectively under pressure and meet deadlines
• Proficiency in relevant software applications (e.g., CRM systems like Salesforce, Contract Management tools)

A Purchase Order Representative is responsible for managing the entire purchase order process, from order creation to vendor payment. They serve as liason between the purchasing department and suppliers, ensuring that goods and services are procured efficiently and cost effectively.

• Achieved significant savings by renegotiating vendor contracts, focusing on mutual benefits.

Key Responsibilites:

• Order Processing
• Supplier Management
• Order tracking and Follow -up:
• Invoice verification and Payment

• Promoted critical thinking by designing challenging assignments that required New hires to analyze and synthesize information.
• Evaluated Newbies progress regularly, providing timely feedback for continuous improvement in academic performance.
• Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all the new hires.
• Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
• Evaluated new hires progress regularly, providing timely feedback for continuous improvement in performance.
• Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all new hires and tenured agents.
• Established a positive learning environment by fostering strong relationships with everyone.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Evaluated customer needs and feedback to drive product and service improvements.
• Devised and implemented processes and procedures to streamline operations.
• Developed effective improvement plans in alignment with goals and specifications.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Generated reports detailing findings and recommendations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Assisted the Process Excellence Manager on deboning process to help improve the customer's satisfaction.
• Quality Analyst: Developed and implement quality assurance plans and procedures. Establish qulaity metrics and standards. Conduct quality audits and inspections. Identify and document defects and non-conformances. Conduct root cause analysis to determine the underlying causes of defects. Prepared detailed reports on quality issues.

• Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
• Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
• Maintained good call control to quickly uncover questions and keep call times low.
• Identified crisis calls and arranged for emergency assistance to resolve important problems.
• Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
• Resolved service failures, coordinated return appointments and executed referrals to specialists.
• Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.