Bryan Macarubbo
Quezon City
Summary
Dynamic Sales Team Manager with a proven track record at Acquire Asia Pacific, excelling in sales coaching and data-driven decision making. Successfully motivated teams to exceed quotas, enhancing client relationships and driving revenue growth. Expert in sales operations and employee motivation, fostering high-performing sales teams through innovative training and development strategies.
Overview
22
22
years of professional experience
Work History
Sales Team Manager
Acquire Asia Pacific
04.2017 - Current
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
- Facilitated smooth communication between departments, enhancing overall company efficiency in meeting client needs.
- .Mentored junior team members, sharing industry knowledge, best practices, and proven techniques for successful selling.
- Collaborated with marketing department in creating targeted campaigns that generated quality leads for the sales team.
- Introduced innovative incentive programs that boosted employee morale and fostered a healthy competitive environment within the team.
- Established strong relationships with key clients, fostering loyalty and repeat business opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Representative
Microsorcing
01.2017 - 04.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Fostered collaborative environment, sharing best practices among sales team.
Team Leader, Sales Operations
Acquire Asia Pacific
10.2012 - 10.2016
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Boosted team performance by implementing efficient sales strategies and techniques.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Monitored daily sales performance and provided feedback to each team member.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Maintained up-to-date knowledge of products and services offered to customers.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Sales Coach
Acquire Asia Pacific
07.2012 - 10.2012
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
- Established clear expectations for performance standards while providing ongoing mentorship to help sales professionals exceed goals consistently.
- Revamped outdated sales scripts, resulting in higher quality interactions with prospects during cold calls or followups.
- Provided constructive criticism in ways that empowered individuals rather than discouraging them from taking risks or pursuing challenging opportunities.
- Developed customized coaching plans, addressing specific skill gaps and needs within the sales force.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Championed a culture of openness, facilitating transparent communication channels between management levels and staff members.
- Streamlined onboarding process for new hires, ensuring seamless integration into the sales team and efficient ramp-up time.
- Evaluated sales metrics, identifying areas for improvement and recommending actionable steps toward success.
- Increased sales performance by implementing tailored coaching strategies for individual team members.
- Introduced creative incentives programs designed to motivate employees while also rewarding their hard work.
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
- Cultivated strong relationships with team members, fostering trust, respect, and collaboration that led to increased productivity.
Sales Representative
Acquire Asia Pacific
06.2008 - 07.2012
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Fostered collaborative environment, sharing best practices among sales team.
Customer Service Representative
Sutherland Global Services
04.2006 - 06.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
EPLDT Parlance
01.2004 - 04.2006
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Outbound Sales Representative
Contact Point
04.2003 - 01.2004
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
Education
Bachelor In Mass Communication -
City College Of Manila
04.2003
Skills
- Data-driven decision making
- Sales coaching
- Sales team training
- Verbal and written communication
- Goals and performance
- Employee motivation
- Sales operations
- Client relationship management
- Sales processes
- Goal setting
- Empowers high-performing sales teams
Timeline
Sales Team Manager
Acquire Asia Pacific
04.2017 - Current
Sales Representative
Microsorcing
01.2017 - 04.2017
Team Leader, Sales Operations
Acquire Asia Pacific
10.2012 - 10.2016
Sales Coach
Acquire Asia Pacific
07.2012 - 10.2012
Sales Representative
Acquire Asia Pacific
06.2008 - 07.2012
Customer Service Representative
Sutherland Global Services
04.2006 - 06.2008
Customer Service Representative
EPLDT Parlance
01.2004 - 04.2006
Outbound Sales Representative
Contact Point
04.2003 - 01.2004
Bachelor In Mass Communication -
City College Of Manila
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