Brian Bautista
B17 L5B Toledo St. Vista Verde Executive Village, Cainta, Rizal
Summary
Dynamic professional with a proven track record in enhancing guest satisfaction and loyalty, particularly at City Garden Grand Hotel. Skilled in complaint handling and utilizing the Opera system, adept at fostering strong relationships and excelling under pressure. Demonstrates exceptional communication and computer skills, contributing to significant improvements in customer service delivery and operational efficiency.
Overview
11
11
years of professional experience
Work History
Guest Service Specialist-Concierge
City Garden Grand Hotel
04.2024 - Current
- Greets visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implements strategies to achieve high customer survey scores consistently through excellent service delivery.
- Provides personalized assistance to guests during their stay enhancing overall satisfaction.
- Builds strong relationships with guests, fostering loyalty and repeat business.
- Delivers exceptional service through effective communication and active listening to guests' neesd.
- Streamlines check-in and check-out processes for an efficient and positive guest experience.
- Enhances guest satisfaction by promptly addressing inquiries and resolving issues.
- Collaborates with team members to handle guest requirements from check-in through check-out.
- Assists guests with luggage and provides directions to rooms to enhance customer service.
- Greets guests upon arrival by providing warm. welcome.
Customer Service Representative
AFNI
05.2022 - 04.2024
- Provided information about customer billing.
- Assisted on customer claims.
- Responded to customer requests for products, services, and company information.
- Helped customer with basic troubleshooting.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Manulife-John Hancock
02.2022 - 04.2022
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted on customer claims.
Customer Service Representative
Teletech
10.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Assisted customers on placing orders.
- Provided information about shipping and tracking.
Customer Associate
LBC Express
06.2020 - 04.2021
- Assisted customers with parcels.
- Provided information about shipping.
- Assisted customers with their remittances.
- Stretched beyond assigned duties when needed for smooth business operations.
Guest Service Specialist
City Garden Grand Hotel
11.2016 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented strategies to achieve high customer survey scores consistently through excellent service delivery.
- Provided personalized assistance to guests during their stay, enhancing overall satisfaction.
- Built strong relationships with guests, fostering loyalty and repeat business.
- Delivered exceptional service through effective communication and active listening to guests'' needs.
- Streamlined check-in and check-out processes for an efficient and positive guest experience.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Greeted guests upon arrival by providing warm welcome.
Liaison Officer
JLA Accounting Outsourcing Services
09.2013 - 03.2014
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Coordinated efforts between teams to achieve project objectives within tight deadlines.
- Delivered comprehensive reports summarizing project progress, challenges faced, and potential solutions in a timely manner .
Education
Bachelor of Science - Major in Tourism
South East Asian College Inc
Quezon City 03.2013
Skills
- Flexible in multi-tasking jobs
- Can work long hours under pressure, if necessary
- Exceptional communication
- Guest Relations
- Complaint Handling
- Flexible Schedule
- Computer Skills
- Knowledge in Opera system
Timeline
Guest Service Specialist-Concierge
City Garden Grand Hotel
04.2024 - Current
Customer Service Representative
AFNI
05.2022 - 04.2024
Customer Service Representative
Manulife-John Hancock
02.2022 - 04.2022
Customer Service Representative
Teletech
10.2021 - 02.2022
Customer Associate
LBC Express
06.2020 - 04.2021
Guest Service Specialist
City Garden Grand Hotel
11.2016 - 03.2020
Liaison Officer
JLA Accounting Outsourcing Services
09.2013 - 03.2014
Bachelor of Science - Major in Tourism
South East Asian College Inc
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