Cynthia Anobong
Las Piñas, Metro Manila
Summary
Dynamic professional with a proven track record at City Garden Grand Hotel, excelling in customer service and reservations management. Skilled in talent acquisition and employee records management, I effectively supported recruitment processes and achieved high guest satisfaction through exceptional communication and problem-solving abilities. Committed to enhancing operational efficiency and team collaboration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Reservation Associate
City Garden Grand Hotel
Kalayaan Ave. Makati City
09.2024 - 11.2024
- Exceeded monthly sales goals through upselling room upgrades or additional services based on guest needs.
- Worked closely with housekeeping staff to accommodate early check-ins or late check-outs whenever possible for guest convenience.
- Achieved high levels of accuracy when entering reservation details into the system, minimizing errors and potential conflicts.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Processed payments and ensured compliance with company policies and financial procedures.
- Coordinated with front desk and housekeeping teams to optimize room availability and guest satisfaction.
- Maintained customer records and handled reservation-related reports for management.
- Managed high call volume while maintaining a professional demeanor and providing accurate information.
- Handled cancellations professionally while attempting to retain business through rebooking efforts or offering alternative solutions.
HR Coordinator Intern
City Garden Grand Hotel
Kalayaan Ave. Makati City
01.2024 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Assisted in end-to-end recruitment processes, including job postings, resume screening, interview coordination, and onboarding.
- Managed and maintained employee records, contracts, and HR databases in compliance with company policies.
- Coordinated training sessions, performance evaluations, and employee engagement programs.
- Provided administrative support for disciplinary actions, grievance handling, and workplace compliance.
- Assisted in drafting HR policies, memos, and reports to support decision-making.
Education
Bachelor of Science - International Hospitality Management
Centro Escolar University
Legazpi Village, Makati City12-2024
Skills
- Human Resources & Administrative Support
- Employee Records Management
- Talent Acquisition & Onboarding
- Customer Service & Guest Relations
- Reservations & Booking Management
- Travel Planning & Coordination
- Communication & Problem-Solving
- Teamwork & Multitasking
Certification
- Events Management Services
- Front Office Services
- Cookery Services
- Food and Beverage Services
- Housekeeping Services
Additional Information
Tools & Software
- HRIS
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Property Management Systems: Opera PMS, Amadeus
- Travel Booking Systems: Sabre, Galileo
- Google Workspace: Gmail, Calendar, Docs, Sheets, Drvie
Languages
English
Advanced (C1)
Timeline
Reservation Associate
City Garden Grand Hotel
09.2024 - 11.2024
HR Coordinator Intern
City Garden Grand Hotel
01.2024 - 05.2024
Bachelor of Science - International Hospitality Management
Centro Escolar University