BEVERLY B. TUGAS
Mabalacat City
Summary
To continue career with an organization that will utilize management, supervision and administrative skills to benefit mutual growth and success. Diligent operation manager with solid foundation in administrative management. Managed office operations and streamlined processes to enhance efficiency and productivity. Demonstrated effective team leadership and keen problem-solving skills. Organized and efficient manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Dynamic individual with hands-on experience in Operation's Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
Work History
OPERATION’S & ADMINISTRATIVE MANAGER
BSManna Marketing Corp.
01.2019 - 10.2024
- Operations Management: Led daily operations, optimizing processes to increase efficiency, reduce costs, and improve service delivery across departments
- Team Leadership & Development: Managed and motivated teams, overseeing recruitment, training, performance evaluations, and professional development to build a high-performance culture
- Budget & Resource Management: Developed, monitored, and controlled departmental budgets, ensuring efficient use of resources and achieving cost-saving targets without compromising quality
- Vendor & Supply Chain Coordination: Managed vendor relationships, negotiated contracts, and ensured timely delivery of goods/services, while maintaining optimal inventory levels
- Administrative Support: Oversaw office operations, including managing schedules, coordinating meetings, maintaining records, and ensuring smooth communication across teams
- Process Improvement: Identified inefficiencies in workflows, designed process enhancements, and implemented solutions to improve operational productivity and customer satisfaction
- Compliance & Quality Control: Ensured adherence to industry standards, internal policies, and legal regulations, implementing quality control protocols to maintain high operational standards
- Strategic Planning & Reporting: Collaborated with senior leadership to develop operational strategies, prepared regular performance reports, and made data-driven recommendations for continuous improvement
- Project Management: Managed multiple projects simultaneously, ensuring it will delivered on time, within scope, and on budget, while coordinating cross-functional teams
- Customer & Client Relations: Coordinated with customer service teams to address client inquiries, resolve issues, and ensure optimal service delivery
- Technology Implementation & Maintenance: Led the integration of technology systems (e.g. TRACC, AIMS and CRM) to streamline operations, improve data management, and support business growth
- Health & Safety Oversight: Ensured compliance with health and safety regulations, maintaining a safe work environment and developing protocols for crisis management and risk mitigation
- Office & Facilities Management: Managed day-to-day office operations, including facility maintenance, supplies procurement, and maintaining office equipment
Logistic Manager
Paper Choice Corp
01.2013 - 01.2015
- Coordinated dispatching of 15 -20 drivers to accomplish daily delivery requirements.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Monitored logistics performance and identified improvement opportunities.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
- Increased team productivity by leading training sessions on best practices in logistics and supply chain management.
- Developed contingency plans for logistics operations, minimizing disruptions during unexpected events.
- Optimized warehouse layout for increased efficiency in inventory management, leading to smoother operational flow.
- Achieved significant cost reductions by optimizing routes and consolidating shipments, without compromising on delivery timelines.
- Negotiated contracts with shipping companies, resulting in cost savings and improved delivery times for goods.
- Implemented vendor management system that improved supplier reliability and quality of goods received.
- Improved inventory accuracy with introduction of cycle counting program, ensuring stock levels were always up-to-date.
- Managed cross-functional teams to ensure timely delivery of products, maintaining high customer satisfaction levels.
- Conducted regular analysis of logistics performance metrics, identifying areas for improvement and implementing corrective actions.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
- Conducted research to address shipping errors and packaging mistakes.
- Integrated warehouse operations with existing and new business processes.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to reduce expenses.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Production Supervisor
Paper Choice Corp
01.2012 - 01.2014
- Team Leadership: Supervised and motivated production teams to ensure efficiency, quality, and adherence to safety protocols
- Production Planning: Managed daily production schedules, ensuring timely completion of orders and meeting production targets
- Process Optimization: Identified and implemented process improvements to increase productivity, reduce waste, and enhance product quality
- Quality Control: Ensured products met quality standards through regular inspections, troubleshooting, and corrective actions
- Staff Training: Trained and developed new employees, ensuring understood safety guidelines, production processes, and company standards
- Safety & Compliance: Maintained a safe working environment by enforcing safety regulations, conducting safety audits, and addressing hazards
- Performance Monitoring: Tracked key production metrics (KPIs) and reported on team performance, providing feedback and coaching as needed
- Inventory Management: Coordinated materials and supplies, ensuring proper stock levels and timely ordering to prevent production delays
- Troubleshooting: Identified and resolved production issues, minimizing downtime and ensuring smooth operations
- Collaboration: Worked closely with maintenance, quality, and other departments to resolve issues and improve production processes
- Managed team of 100 production associates, overseeing productive production processes and meeting all deadlines.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 100 production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed internal operational standards and productivity targets.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Collaborated with management and engineering teams to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
- Contributed to continuous improvement efforts by identifying opportunities for process enhancements and recommending appropriate solutions for implementation.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Achieved on-time shipments goal by empowering employees to continued success.
- Streamlined communication between departments, fostering a collaborative work environment for efficient problem solving.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
- Oversaw inventory management, reducing waste by implementing just-in-time inventory practices.
- Streamlined production processes to enhance efficiency, implementing innovative scheduling techniques.
- Managed team of 100 production associates, overseeing productive production processes and meeting all deadlines.
Operations Head
Prime Plast Inc.
01.2011 - 01.2013
- Operational Leadership: Directed day-to-day operations across departments, aligning activities with company goals to drive efficiency and growth
- Process Optimization: Improved processes to enhance productivity, reduce costs, and streamline workflows
- Budget & Resource Management: Managed budgets, optimized resource allocation, and ensured financial targets were met
- Team Leadership: Led and developed cross-functional teams, promoting collaboration and performance excellence
- Supply Chain & Vendor Management: Oversaw procurement, logistics, and vendor relationships to ensure timely and cost-effective delivery
- Performance Monitoring: Established KPIs and tracked operational metrics, reporting progress to senior management
- Risk & Compliance: Ensured compliance with regulations and internal policies, mitigating risks across operations
- Project Management: Managed key projects, ensuring timely delivery and alignment with business objectives
- Stakeholder Collaboration: Worked closely with senior leadership and clients to ensure satisfaction and successful service delivery
- Led, supervised and provided strategic direction for workforce of 50 employees.
- Collaborated with executives to develop and execute strategic business plans.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Led, supervised and provided strategic direction for workforce of 50 employees.
- Established quality customer relationships through consistent delivery on commitments.
- Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Reduced overtime by 10 % by restructuring employee schedules.
HR Manager
Paper Choice Corp
01.2011 - 01.2012
- Recruitment & Talent Acquisition: Led end-to-end recruitment processes, including job postings, candidate sourcing, interviews, and selection, ensuring the hiring of top talent aligned with organizational needs
- Employee Onboarding & Training: Managed onboarding programs for new hires, ensuring smooth integration and compliance with company policies, and coordinated employee training and development initiatives
- Employee Relations: Acted as point of contact for employee concerns, addressing issues related to performance, conflict resolution, and workplace satisfaction, fostering positive and productive work environment
- Performance Management: Developed and implemented performance appraisal systems, providing coaching and feedback to managers and employees, and addressing performance-related issues
- Compensation & Benefits: Managed compensation and benefits programs, including salary benchmarking, employee benefits enrollment, and ensuring compliance with compensation laws and regulations
- Policy Development & Compliance: Designed and enforced HR policies and procedures in compliance with legal regulations, ensuring adherence to labor laws and promoting a fair and consistent work environment
- Employee Engagement & Retention: Developed programs and initiatives to enhance employee engagement, reduce turnover, and improve overall job satisfaction through surveys, feedback, and recognition programs
- HR Administration & Reporting: Oversaw HR administrative functions, including maintaining employee records, preparing reports on HR metrics, and ensuring data accuracy for audits and compliance purposes
- Labor Relations & Conflict Resolution: Managed labor relations, negotiated with union representatives, and resolved disputes through mediation and conflict resolution strategies
- Organizational Development: Collaborated with senior leadership to align HR strategies with business goals, fostering culture of continuous improvement, leadership development, and organizational growth
- Health & Safety Compliance: Ensured workplace safety by working closely with safety officers and managers to comply with occupational health and safety regulations
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Distributed employee engagement surveys to identify areas of improvement.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Recruited top talent to maximize profitability.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Sales Executive Officer
Bestchoice Packaging Inc.
01.2010 - 01.2011
- Sales Strategy & Execution: Developed and implemented sales strategies to achieve revenue targets, expand market share, and drive business growth
- Client Acquisition & Relationship Management: Identified and pursued new business opportunities, built and maintained strong relationships with clients, and managed key accounts
- Market Research & Analysis: Conducted market research to understand customer needs, market trends, and competitor activity to inform sales tactics
- Sales Presentations & Negotiations: Delivered compelling sales presentations, negotiated terms, and closed deals to maximize profitability
- Sales Reporting & Forecasting: Monitored sales performance, provided regular reports to senior management, and forecasted sales trends to ensure targets were met
- Customer Support & After-Sales Service: Ensured high levels of customer satisfaction by providing post-sale support, resolving issues, and maintaining long-term relationships
- Collaboration with Marketing: Worked closely with the marketing team to align sales and promotional strategies, ensuring effective lead generation and brand positioning
- Product Knowledge: Maintained in-depth knowledge of products and services, effectively communicating features and benefits to clients
Senior Sales Manager
Soapking Inc.
01.2007 - 01.2010
- Sales Leadership: Led a high-performing sales team, setting goals, providing coaching, and ensuring alignment with company sales objectives
- Strategy Development & Execution: Developed and executed sales strategies to drive revenue growth, expand market presence, and increase profitability
- Client Acquisition & Retention: Managed key accounts, developed strong relationships with clients, and identified opportunities for new business and account growth
- Sales Forecasting & Reporting: Analyzed sales data, created accurate forecasts, and provided regular reports to senior leadership on sales performance and market trends
- Team Performance Management: Monitored individual and team performance, providing feedback, conducting evaluations, and implementing training to improve sales effectiveness
- Negotiation & Deal Closing: Led complex negotiations, managed high-value contracts, and successfully closed deals to meet sales targets
- Market Analysis: Conducted in-depth market research to understand industry trends, customer needs, and competitive landscape, adapting sales strategies accordingly
- Cross-Functional Collaboration: Collaborated with marketing, product, and operations teams to ensure alignment and effective execution of sales initiatives
- Customer Relationship Management: Ensured exceptional customer service and satisfaction, resolving issues and maintaining long-term client relationships
- Sales Process Improvement: Continuously reviewed and refined sales processes to improve efficiency, reduce cycle times, and enhance team productivity
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
- Drove profitability by reallocating resources and focusing on high-potential opportunities, resulting in a significant increase in overall company revenue.
- Spearheaded efforts to penetrate new markets by conducting thorough competitor analyses and developing customized go-to-market strategies.
- Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.
- Led cross-functional teams to successfully launch new products, ensuring timely market entry and optimal positioning within competitive landscapes.
- Investigated competitive landscape to anticipate negative business impacts.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed accounts to retain existing relationships and grow share of business.
- Communicated product quality and market comparisons by creating sales presentations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Sales Associate
Axis Global
01.2007 - 06.2007
Caregiver
Soy Mei
01.2006 - 01.2007
Operator
Tokumi Electronics Company
01.2004 - 01.2005
Quality Controller
Smart Shirt Philippines
01.2002 - 01.2004
Education
Bachelor of Science - Business Administration major in Operations Management
Pangasinan State University
Alaminos City, Pangasinan06-2019
Caregiver -
Skill Power Institute
Angeles City, Pampanga11-2005
Skills
- Operations Management
- Supply Chain and Vendor Management
- Administrative and Office Management
- Strategic Planning and Risk Management
- Customer Relationship Management Proficiency and Negotiation
- Technology Integration and Data management
- Safety Compliance and Health Compliance
- Excellent Communication and Problem-Solving Skills
- Sales Leadership and Sales Forecasting
- Market Research and Sales Strategy
- Team leadership and Staff supervision
- Compliance and Report generation and monitoring
- Vendor relations and Document preparation
- Time management and Team collaboration
- Decision making
Accomplishments
- Magna Cum Laude
- Class Valedictorian 2019
- Governor Espino Academic Excellence Awardee
- Most Outstanding Student Leader 2019
- Gawad Parangal 2019 Dangal sa Pamumuno Award
- Outstanding Achievement Award - A.Y 2018-2019
- Merit Award 2019
- Student Organization Presidential Award- June 2018
- Reform Youth Leadership Award -June 2017
- Member of the Governing Board of Pangasinan State University
- Student Regent 2018- 2019
- National Secretary General Philippine Federation of State universities and Colleges Student Leaders Inc. 2018- Present
- Student Council President 2018 – 2019
- Federated Student Government President 2018- 2019
Personal Information
- Age: 40
- Height: 5'3"
- Weight: 52 kg
- Gender: Female
- Marital Status: Married
Timeline
OPERATION’S & ADMINISTRATIVE MANAGER
BSManna Marketing Corp.
01.2019 - 10.2024
Logistic Manager
Paper Choice Corp
01.2013 - 01.2015
Production Supervisor
Paper Choice Corp
01.2012 - 01.2014
Operations Head
Prime Plast Inc.
01.2011 - 01.2013
HR Manager
Paper Choice Corp
01.2011 - 01.2012
Sales Executive Officer
Bestchoice Packaging Inc.
01.2010 - 01.2011
Senior Sales Manager
Soapking Inc.
01.2007 - 01.2010
Sales Associate
Axis Global
01.2007 - 06.2007
Caregiver
Soy Mei
01.2006 - 01.2007
Operator
Tokumi Electronics Company
01.2004 - 01.2005
Quality Controller
Smart Shirt Philippines
01.2002 - 01.2004
Bachelor of Science - Business Administration major in Operations Management
Pangasinan State University
Caregiver -
Skill Power Institute
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