Summary
Overview
Work History
Education
Skills
Timeline
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LOUISE ANGELICA SARMIENTO

Mabalacat City

Summary

Experienced administrative professional seeking to contribute my organizational skills and dedication to a dynamic accounting firm.

Overview

9
9
years of professional experience

Work History

Senior Administrative Assistant

Peer Wealth
07.2022 - Current
  • Provides administrative support including data entry, electronic filing, billing and handling internal/external correspondence
  • Manages onboarding and offboarding processes for clients and ensures proper documentation and compliance
  • Liaises with Australian directors, managers and administrative team to ensure seamless operations
  • Coordinates access permissions in Xero and handles shared mailbox management
  • Prepares and finalizes BAS, IAS, and Income Tax workpapers
  • Manages ASIC and ATO documentation to assist with internal compliance and ad hoc tasks
  • Contributed expertise in tax filing processes by compiling necessary information accurately and submitting required forms on time.
  • Internal monthly reporting to managers
  • Prepare staff attendance/productivity reports to ensure efficiency
  • Handles any other reasonable tasks assigned by the managers
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.
  • Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Junior Administrative Assistant

Peer Wealth
08.2020 - 06.2022
  • Provides administrative support including data entry, electronic filing, billing and handling internal/external correspondence
  • Manages onboarding and offboarding processes for clients and ensures proper documentation and compliance
  • Prepares and finalizes BAS, IAS, and Income Tax workpapers
  • Manages ASIC and ATO documentation to assist with internal compliance and ad hoc tasks
  • Optimized time management within the office by prioritizing tasks according to urgency and importance levels.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Demonstrated adaptability while assisting various departments with diverse administrative needs.
  • Promoted a strong work ethic within the team by consistently meeting deadlines on assigned tasks without sacrificing quality or accuracy.

Content Moderator

Majorel
10.2018 - 08.2020
  • Reviewed user-generated and advertising content to ensure compliance with platform standards and guidelines
  • Categorized and evaluated sensitive content to uphold community safety and brand integrity
  • Ensured that social media platform rules were consistently applied across a broad content base
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.

Customer Service Representative

Arvato Bertelsmann
09.2016 - 10.2018
  • Provided technical support for Microsoft and XBOX users globally
  • Assisted with troubleshooting connectivity, hardware and software issues
  • Managed order processing for replacements and repairs of XBOX accessories
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Served as a point of contact and floor support for new trainees, delivering coaching and mentoring sessions to improve agent performance
  • Implemented quality assurance measures to monitor help desk representative performance and ensure adherence to best practices.

Education

Bachelor of Science - Business Administration And Management

Holy Angel University
Angeles City, Pampanga
04-2016

Skills

  • Microsoft Office Suite
  • Data Entry and File Management
  • Xero (Accounting and Practice Manager)
  • Strong Communication
  • Problem-Solving
  • Multitasking
  • Time Management
  • Adaptive
  • Detail-Oriented
  • Embraces training & constructive feedback
  • Self-motivated
  • Dependable
  • Collaborative

Timeline

Senior Administrative Assistant

Peer Wealth
07.2022 - Current

Junior Administrative Assistant

Peer Wealth
08.2020 - 06.2022

Content Moderator

Majorel
10.2018 - 08.2020

Customer Service Representative

Arvato Bertelsmann
09.2016 - 10.2018

Bachelor of Science - Business Administration And Management

Holy Angel University

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LOUISE ANGELICA SARMIENTO