LOUISE ANGELICA SARMIENTO
Mabalacat City
Summary
Experienced administrative professional seeking to contribute my organizational skills and dedication to a dynamic accounting firm.
Overview
9
9
years of professional experience
Work History
Senior Administrative Assistant
Peer Wealth
Clark, Pampanga
07.2022 - Current
- Provides administrative support including data entry, electronic filing, billing and handling internal/external correspondence
- Manages onboarding and offboarding processes for clients and ensures proper documentation and compliance
- Liaises with Australian directors, managers and administrative team to ensure seamless operations
- Coordinates access permissions in Xero and handles shared mailbox management
- Prepares and finalizes BAS, IAS, and Income Tax workpapers
- Manages ASIC and ATO documentation to assist with internal compliance and ad hoc tasks
- Contributed expertise in tax filing processes by compiling necessary information accurately and submitting required forms on time.
- Internal monthly reporting to managers
- Prepare staff attendance/productivity reports to ensure efficiency
- Handles any other reasonable tasks assigned by the managers
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Junior Administrative Assistant
Peer Wealth
Clark, Pampanga
08.2020 - 06.2022
- Provides administrative support including data entry, electronic filing, billing and handling internal/external correspondence
- Manages onboarding and offboarding processes for clients and ensures proper documentation and compliance
- Prepares and finalizes BAS, IAS, and Income Tax workpapers
- Manages ASIC and ATO documentation to assist with internal compliance and ad hoc tasks
- Optimized time management within the office by prioritizing tasks according to urgency and importance levels.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Demonstrated adaptability while assisting various departments with diverse administrative needs.
- Promoted a strong work ethic within the team by consistently meeting deadlines on assigned tasks without sacrificing quality or accuracy.
Content Moderator
Majorel
Clark, Pampanga
10.2018 - 08.2020
- Reviewed user-generated and advertising content to ensure compliance with platform standards and guidelines
- Categorized and evaluated sensitive content to uphold community safety and brand integrity
- Ensured that social media platform rules were consistently applied across a broad content base
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Customer Service Representative
Arvato Bertelsmann
Clark, Pampanga
09.2016 - 10.2018
- Provided technical support for Microsoft and XBOX users globally
- Assisted with troubleshooting connectivity, hardware and software issues
- Managed order processing for replacements and repairs of XBOX accessories
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Served as a point of contact and floor support for new trainees, delivering coaching and mentoring sessions to improve agent performance
- Implemented quality assurance measures to monitor help desk representative performance and ensure adherence to best practices.
Education
Bachelor of Science - Business Administration And Management
Holy Angel University
Angeles City, Pampanga04-2016
Skills
- Microsoft Office Suite
- Data Entry and File Management
- Xero (Accounting and Practice Manager)
- Strong Communication
- Problem-Solving
- Multitasking
- Time Management
- Adaptive
- Detail-Oriented
- Embraces training & constructive feedback
- Self-motivated
- Dependable
- Collaborative
Timeline
Senior Administrative Assistant
Peer Wealth
07.2022 - Current
Junior Administrative Assistant
Peer Wealth
08.2020 - 06.2022
Content Moderator
Majorel
10.2018 - 08.2020
Customer Service Representative
Arvato Bertelsmann
09.2016 - 10.2018
Bachelor of Science - Business Administration And Management
Holy Angel University