ALEXIES CAÑA
Olongapo City, Province Of Zambales
Summary
Dynamic Store Manager with an exceptional years of industry experience, excelling in operations management and customer relations. Expert in training teams to enhance service quality and resolve issues swiftly, achieving high customer satisfaction. Skilled in cash and inventory management, fostering a productive and organized work environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Stanbake Marketing Corp. (The French Baker Philippines)
07.2021 - Current
- Directed daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff on sales techniques and customer service best practices.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective communication.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory control, cash control, banking and store opening and closing procedures.
Barista
The Chosen Yellow Victors (Macao Imperial Tea)
09.2019 - 09.2020
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Delivered high-quality beverages consistently while adhering to health and safety regulations.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Education
Hotel And Restaurant Management
GORDON COLLEGE
Olongapo City, Province Of Zambales, Philippines05-2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Operations management
- Multitasking and organization
- Team leadership
- Employee training
- Cash management
- Inventory management
Additional Information
MARIFER SANTOS
AREA MANAGER / HR MANAGER
THE FRENCH BAKER TRAINING CENTER
+63 9176352993
ROSE ANN ALARIN
SHIFT MANAGER
THE FRENCH BAKER OLONGAPO
+63 9635255983
Timeline
Store Manager
Stanbake Marketing Corp. (The French Baker Philippines)
07.2021 - Current
Barista
The Chosen Yellow Victors (Macao Imperial Tea)
09.2019 - 09.2020
Hotel And Restaurant Management
GORDON COLLEGE
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