Benedict Marco
Bangar,La Union
Summary
Shopify Store Manager with strengths in product catalogue management, inventory control and customer care. Manages high-volume online retail tasks with accuracy and sound judgement. Builds strong working relationships, supports team priorities and improves service quality through organised day-to-day delivery.
Overview
11
11
years of professional experience
Work History
Shopify Store Manager (Virtual Assistant)
GoldenGate Group Ltd
11.2023 - Current
- Managed Shopify product catalogue, ensuring accurate listings and optimal user experience for over 20K products.
- Customised customer experiences, enhancing brand loyalty and customer satisfaction.
- Achieved service time and quality targets.
- Collaborated with team members to meet and exceed target results, contributing to overall team success.
- Identified issues, analysed information and provided solutions to problems.
- Assumed extra responsibilities to support team objectives to aid team success.
- Built and maintained courteous and effective working relationships.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Developed team communications and information for meetings.
Health Care Assistant
MyLab Box, Inc
04.2019 - 11.2023
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Monitored patient behaviour to identify health changes, promptly reporting concerns to ensure timely intervention.
- Documented care provided, maintaining accurate records to support continuity and quality of care.
- Communicated respectfully with patients and colleagues to create a supportive environment, upholding dignity of those in care.
Content Moderator
Texting Factory
02.2018 - 09.2019
- De-escalated negative correspondence to achieve positive outcome.
- Remained calm under pressure to handle customer complaints and solve problems.
- Established positive rapport with customers through various channels.
- Followed-up on customer interactions to provide further support.
- Attended to incoming enquiries within target timeframes.
- Maintained working knowledge of available products and services for enhanced customer service.
- Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information.
- Attended regular training to enhance performance and expand knowledge.
- Navigated internal database to execute tasks quickly and efficiently.
Customer Service Representative
Accenture
08.2015 - 01.2018
- Resolved service issues promptly, maximising customer satisfaction.
- Managed inbound customer service calls, resolving queries and complaints to maintain high satisfaction levels.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Provided accurate information for customer account enquiries, resolving service complaints and ensuring customer satisfaction.
- Responded to customer service enquiries promptly, ensuring clarity and resolution.
- Provided assistance to customers regarding product-related queries, feedback, and complaints.
- Fostered strong relationships with customers by engaging in courteous and professional communication.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maintained accurate records of customer interactions, detailing enquiries, comments, and resolutions for future reference.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
Education
Bachelor of Business Administration - BSBA - Economics
University of Nueva Caceres
Naga City, Camarines Sur01-2007
Diploma of Higher Education -
University of Nueva Caceres
Naga City, Camarines Sur01-2004
Skills
- Shopify management
- E-commerce management
- Product catalogue management
- Order fulfilment
- Inventory control
- Stock control systems
- Warehouse management system operation
- Merchandise planning
- Visual merchandising
- Data analysis
- Pricing strategy
- Process improvement
- Store operations efficiency
Timeline
Shopify Store Manager (Virtual Assistant)
GoldenGate Group Ltd
11.2023 - Current
Health Care Assistant
MyLab Box, Inc
04.2019 - 11.2023
Content Moderator
Texting Factory
02.2018 - 09.2019
Customer Service Representative
Accenture
08.2015 - 01.2018
Bachelor of Business Administration - BSBA - Economics
University of Nueva Caceres
Diploma of Higher Education -
University of Nueva Caceres