Ivony Manalo

• Efficiently process, dispatch, and track customer orders across various e-commerce platforms.
• Manage order fulfillment workflows, ensuring timely delivery and accurate shipment tracking.
• Handle customer support through email correspondence promptly to ensure high customer satisfaction.
• Coordinate with outsourced companies to manage product-related and customer-related issues.
• Prepare and manage packing slips, shipping labels, and inventory documentation.
• Resize, and optimize print-ready files and digital assets for product printing, packaging and marketing.
• Maintain and regularly update Excel spreadsheets and data logs for order tracking and inventory.
• Design and generate product mock-ups, visuals, and digital previews for listings and promotional materials.
• Perform product listing optimization, including writing SEO-rich product descriptions, updating pricing, uploading images, and selecting relevant tags and categories.

• Provides 25- minute lessons tailored to individual learning objectives using the company's Learning Management System
• Specializes in conversational English, pronunciation correction, and business English for working professionals and students in East Asia.
• Maintains consistent student progress by delivering high-quality remote instruction and timely feedback.

• Delivered curriculum-aligned instruction in Social Studies, Filipino, and Values Education to Junior and Senior High School students.
• Developed and implemented customized lesson plans and instructional materials to meet learners’ academic levels and support 21st-century learning competencies.
• Designed and executed assessment tools to evaluate student progress, fostering a positive and inclusive classroom environment.