Benalyn Medrano
Selling Supervisor
Cauayan City
Summary
- Monthly, Quarterly, and Branch Annual Customer Service Rewards Programs; represented the branch at the Chainwide level
- Best Forward Stock Room Award, 2017–2019
- Chainwide Lifestory Champion, 2019
- Promoted from Rank-and-File to Supervisor
-Perfect Attendance from 2014-September 2026
Overview
2
2
Certifications
14
14
years of professional experience
Work History
Selling Supervisor
Non-Wearable MBCInc
05.2023 - 09.2026
- Supervised sales floor activities, ensuring consistent customer service and adherence to store standards.
- Coached team members on selling techniques, product knowledge, and effective customer engagement.
- Monitored inventory levels and coordinated replenishment to maintain product availability.
- Resolved customer concerns promptly, supporting positive experiences and repeat business.
- Reviewed daily sales performance and adjusted staffing to support operational needs.
- Coordinated merchandising displays to improve product visibility and sales presentation.
- Supported opening and closing procedures, maintaining organized, efficient store operations.
- Coordinated special events and promotions to boost store visibility in the community and generate increased sales potential.
- Conducted regular performance reviews, setting clear expectations for growth and improvement within the sales team.
- Analyzed market trends to anticipate shifts in consumer preferences and adjust product offerings accordingly.
- Created a positive work environment, fostering strong teamwork and maintaining high employee retention rates.
- Prioritized efficient time management within the team, ensuring tasks were completed on schedule and customer needs were met promptly.
- Managed inventory control, ensuring adequate stock levels to maximize sales while minimizing overstock waste.
- Enhanced customer satisfaction with attentive service, addressing concerns promptly and professionally.
- Oversaw visual merchandising updates, maintaining an appealing store appearance that attracted customers and increased foot traffic.
- Maintained compliance with company policies, procedures, and safety guidelines across all aspects of store operations.
- Exceeded sales goals through proactive coaching, providing constructive feedback to the team on performance metrics.
- Improved store operations efficiency by streamlining processes and delegating tasks appropriately among team members.
Inventory Assistant
Non-Wearable MBCInc
05.2017 - 05.2023
- Monitored inventory levels and updated stock records to maintain accurate product availability.
- Received incoming shipments, verified quantities, and flagged discrepancies for resolution.
- Entered item movements into inventory systems with accuracy and attention to detail.
- Assisted with cycle counts and reconciled physical stock against system records.
- Organized storage areas to improve item retrieval and reduce misplaced inventory.
- Prepared replenishment requests to support consistent supply across departments.
- Tracked damaged or missing items and documented issues for follow-up action.
- Supported inventory audits by gathering records, labels, and count sheets efficiently.
- Maintained a clean and organized workspace, promoting safety and efficiency within the warehouse environment.
- Partnered with sales teams to guarantee adequate stock levels during peak selling seasons or promotional events.
- Reduced stock discrepancies with thorough auditing and regular cycle counts.
- Provided cross-training opportunities for fellow employees on inventory-related tasks, enhancing overall team performance.
- Conducted comprehensive analyses of sales trends to forecast future inventory needs accurately.
- Managed daily replenishment tasks for high-demand items, ensuring continuous availability on store shelves.
- Completed physical inventory counts each month.
Sales Assistant
Non-Wearable MBCInc
05.2014 - 05.2017
- Assisted customers with product selection, pricing details, and order inquiries.
- Processed sales transactions accurately and resolved payment or order issues promptly.
- Maintained organized product displays and updated stock information for team visibility.
- Supported order fulfillment by preparing documentation and coordinating shipment requests.
- Collaborated with team members to improve workflow and ensure smooth store operations.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Established rapport with customers using active listening and interpersonal skills.
Selling Supervisor
SONTESS Corp
01.2013 - 03.2014
- Trained associates on POS procedures, transaction accuracy, and cash handling practices.
- Collaborated with other department supervisors to optimize cross-functional communication for overall store success.
- Implemented loss prevention strategies, reducing shrinkage rates significantly throughout tenure as Selling Supervisor.
- Resolved escalated customer issues promptly, securing long-term relationships built on trust and exceptional service quality.
- Achieved quarterly targets consistently by monitoring team progress against established goals regularly.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Effectively coached team members to reach weekly and monthly sales goals.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Bachelor of Science - Bachelor of Science in Cooperative Management
University of Northern Philippines
Vigan City, Ilocos Sur03-2006
Skills
Team leadership and motivation
Staff training and development
Sales process optimization
Sales strategy development
Customer service
Problem-solving
Store appearance and merchandising
Goals and performance
Accomplishments
- Monthly, Quarterly, and Branch Annual Customer Service Rewards Programs; represented the branch at the Chainwide level
- Best Forward Stock Room Award, 2017–2019
- Chainwide Lifestory Champion, 2019
- Promoted from Rank-and-File to Supervisor
-Perfect Attendance from 2014-September 2026
Certification
Branch Annual Champion-Customer Service Rewards Programs
Timeline
Selling Supervisor
Non-Wearable MBCInc
05.2023 - 09.2026
Inventory Assistant
Non-Wearable MBCInc
05.2017 - 05.2023
Sales Assistant
Non-Wearable MBCInc
05.2014 - 05.2017
Selling Supervisor
SONTESS Corp
01.2013 - 03.2014
Bachelor of Science - Bachelor of Science in Cooperative Management
University of Northern Philippines