Allan Visda
Retail And Logistics Specialist
Mabalacat, Province of Pampanga
Summary
Versatile and results-driven professional with nearly 30 years of experience in retail operations, sales, inventory, and team supervision. Proven ability to lead store teams, manage daily operations, and adapt to various roles. Strong leadership and problem-solving skills with a focus on efficiency and customer satisfaction.
Overview
29
29
years of professional experience
2
2
Languages
Work History
Selling Supervisor
Puregold Balibago Jr.
02.2025 - 05.2025
- Exceeded sales goals through proactive coaching, providing constructive feedback to the team on performance metrics.
- Increased sales revenue by effectively training and managing a team of top-performing sales associates.
- Collaborated with other department supervisors to optimize cross-functional communication for overall store success.
- Created a positive work environment, fostering strong teamwork and maintaining high employee retention rates.
Receiving Supervisor
Robinson EasyMart
07.2023 - 11.2024
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
- Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
- Collaborated with procurement department to resolve invoice discrepancies and expedite inbound deliveries.
Call Center Agent
TATA Consultancy Servies
05.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Small Business Owner
Iqor
04.2019 - 12.2021
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Call Center Agent
Iqor Philippines
11.2018 - 11.2019
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Delivered prompt service to prioritize customer needs.
Security Supervisor
PAGCOR
09.2013 - 02.2014
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Sales Merchandiser
Thani Murshid Unilever
01.2006 - 05.2009
- Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
- Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
Sales Representative
Federal Hardware
02.2002 - 01.2003
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Store Manager
ACA Video
08.1997 - 01.2001
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Store Marketing Personnel
Jollibee Foods
01.1997 - 08.1997
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Service Crew Member
Jollibee Foods
01.1996 - 12.1996
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Vocational - Massage Therapist
La Plata Science And Technology Inc.
Mabalacat, Province Of Pampanga, Philippines 04.2001 -
Bachelor of Science - Business Accountancy
Holy Angel University
Angeles City, Province Of Pampanga, Philippines 04.2001 -
High School Diploma -
Saint Anthony College of Technology
Mabalacat, Province Of Pampanga, Philippines 04.2001 -
Skills
Team leadership and motivation
Product knowledge expertise
Staff training and development
Shipment receiving
Sales team oversight
Customer service
Problem-solving
Analyzing data
Inventory control
Task delegation
Store appearance and merchandising
Affiliations
- Participant - TMU Mina Office. Adu Dhabi, UAE
- Participant - Legend International Resort LTD. Subic Bay Free port Zone, Zambales, Philippines
- Awardees - Ten Most Outstanding Student Leaders. Holy Angel University, Angeles City, Philippines
- Volunteer Member - Public Assistance for Rescue, Disaster, and Support Services (PARDSS) Foundation International INC.
Timeline
Selling Supervisor
Puregold Balibago Jr.
02.2025 - 05.2025
Receiving Supervisor
Robinson EasyMart
07.2023 - 11.2024
Call Center Agent
TATA Consultancy Servies
05.2022 - 12.2022
Small Business Owner
Iqor
04.2019 - 12.2021
Call Center Agent
Iqor Philippines
11.2018 - 11.2019
Security Supervisor
PAGCOR
09.2013 - 02.2014
Sales Merchandiser
Thani Murshid Unilever
01.2006 - 05.2009
Sales Representative
Federal Hardware
02.2002 - 01.2003
Vocational - Massage Therapist
La Plata Science And Technology Inc.
04.2001 -
Bachelor of Science - Business Accountancy
Holy Angel University
04.2001 -
High School Diploma -
Saint Anthony College of Technology
04.2001 -
Store Manager
ACA Video
08.1997 - 01.2001
Store Marketing Personnel
Jollibee Foods
01.1997 - 08.1997
Service Crew Member
Jollibee Foods
01.1996 - 12.1996
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