Summary
Overview
Work History
Education
Timeline
Generic
Aries  Lecetivo

Aries Lecetivo

Information Technology
Meycauayan, Province of Bulacan

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Programmer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented Programmer with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Transcom Pasig
08.2023 - 04.2024
  • Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Customer Service Representative

Acquire BPO
02.2023 - 07.2023
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Agent

VXI Global
11.2021 - 01.2023
  • Trained new employees on customer service, money handling and organizing strategies.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.

Customer Service Representative

Alorica
07.2021 - 11.2021
  • Trained staff on operating procedures and company services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Information Technology

Pambayang Dalubhasaan Ng Marilao
Marilao, Province Of Bulacan, Philippines
04.2001 -

High School Diploma -

Alternative Learning System
Iriga City, Province Of Camarines Sur, Philippines
04.2001 -

No Degree - Elementary

Teguis Elementary School
Cebu City, Province Of Cebu, Philippines
04.2001 -

Timeline

Technical Support Representative

Transcom Pasig
08.2023 - 04.2024

Customer Service Representative

Acquire BPO
02.2023 - 07.2023

Sales Agent

VXI Global
11.2021 - 01.2023

Customer Service Representative

Alorica
07.2021 - 11.2021

Bachelor of Science - Information Technology

Pambayang Dalubhasaan Ng Marilao
04.2001 -

High School Diploma -

Alternative Learning System
04.2001 -

No Degree - Elementary

Teguis Elementary School
04.2001 -
Aries LecetivoInformation Technology