Ariel Martirez Bien

With over 20 years of experience, highly skilled and accomplished Technologist specializing in building efficient office process automation solutions. Certified Prince 2 Project Management practitioner, successfully led dynamic teams of application developers and application support specialists for more than a decade. Proven track record in effectively managing IT 3rd party service providers. Expertise and experience make a valuable asset in driving successful technology initiatives and ensuring seamless operations.

• 20+ years working experience in Information Technology particularly in the field of systems development and office/business process automation and IT Operations.
• Setup key IT process for the startup digital bank, Unobank Inc such as (1) IT Asset Inventory Management (2) Incident and Problem Management (3) Service Request Management (4) Identity Access Management (5) Change and Release Management.
• Delivered 4 process automation projects in the first 7 months as Senior Application Development Manager for Citi Business Process Solutions, Citi Test Center Technology team.
• Led Banco De Oro Unibank’s testing and implementation of the 1st release (R1.0) of their new mobile payment application, BDO Pay. Release 1 went live (internal beta) last 08/2019.
• Led the initiation / requirements definition and design and test planning and preparation and execution for BDO Pay R2. This introduced major functions like Bills Payments, merchant QR payments (static and dynamic) following the new PH QR standards. Public live on 03/15/21.
• Test management for BDO Check Out in partnership with iPay. Live last 02/24/21.
• Led the reengineering and streamlining of BDO’s Loans documentation process.
• Within 3 months of leading PNB’s IT Service Management Division, the team was able to close out more than 1,100 open IT incident tickets in time for the next BSP audit. The team was also able to roll out an enhanced Incident and Problem Management SOP across the bank’s IT Group. Significant improvements were also seen in terms of accuracy in logging incidents, capturing the root cause and incident closure within the required TAT. Incident closure within TAT improved by more than 40% this year compared to 01/2018 to 02/2018.
• Jumpstart the I.T. transformation initiative by building a comprehensive and strong business case for the proposed common Distribution Management System by working with key stakeholders across PhilamLife Agency, BPI Philam, PAL I.T.
• Recover an initially failed implementation of the company’s (PhilamLife AIA) new PPM tool by engaging all company projects stakeholders and working with IT to come up with the final project governance to be implemented and reconfigured into the tool.
• Has led Citi Philippines’ country systems development team in developing and supporting various key automations that are critical components of major business initiatives and product launches.
• Has led Citi’s country systems development team in supporting major business re-engineering initiatives by automating dozens of business processes, leading to huge costs and FTE saves.
• Implemented and documented in detail Citi’s country technology change management process and version control.
• Handled the bank’s consumer business’ transition from one operating system to another (DOS to NT, NT to Win2K, Win2k to WinXP and WinXP to Win7 64bit). Ensured all applications are compatible with the new OS.
• Ensured all remaining locally developed applications were modified to support the consumer business’ migration to Project Rainbow. Worked with management and users to ensure that majority of the local applications were retired and migrated to the new regional Bank and Cards platform.
• Assumed Country Interface Manager role for the consumer business project called Go to Common (G2C v1 / G2C v2 & G2C v3). G2C aimed to provide a common banking and cards backend platform across SEA and APAC. As country interface manager, ensured all business interfaces between various host applications, local business processes and external 3rd party entities were tested, remediated and certified to work in time for production cutover. This required cross functional coordination involving business users, vendors/3rd party entities, ITO and CTI.
• Pioneered Citibank Consumer Technology’s adoption of new process automation tools Openspan and BPA Automate server. Ensured that the usage of both tools remain compliant to Citi’s systems development standards and change management methodology. Among the first few IT professionals in the Philippines to gain training and certification on Robotics Process Automation (RPA) using Openspan.
• Ensured successful transition of the local systems development team to their new role, aligned to the Global Consumer Technology’s direction. From being a purely local systems development and support unit, the team was tasked to assume business analyst roles and subject matter experts for regional frontend systems and channels such as Eclipse, ATM, CPE, etc.
• Has been consumer technology’s vendor relationship manager for the past five years. Has successfully met Country Procurement, Country COB, Country Infosec and HR requirements as VRM. Has ensured strict adherence to all Citi vendor management policies including regulatory requirements such as DOLE 18-A.

Prince 2 Certified Project Management Practitioner (Candidate Number: 9980051530560346)