DEE JAY OLIVEROS
PARTNER CARE ASSOCIATE
MAKATY CITY, METRO MANILA
Summary
Hardworking and passionate individual with strong organizational skills eager to secure the position and ready to help the team to achieve company goals; Highly organized and reliable candidate excels at juggling multiple tasks with a positive attitude. Willing to go the extra mile to achieve team objectives; Committed to ensuring customer satisfaction by providing exceptional service and support to address customer needs effectively; Dedicated with knowledge of service delivery and proven multitasking abilities to maintain professional relationships.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
PARTNER CARE ASSOCIATE
CEBUANA LHUILLIER RURAL BANK
Makati City, Metro Manila
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated concerns efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled client's inquiries and clarify issues to determine the root cause of problems to resolve complaints, and make suggestions courteously and professionally.
- Collaborated with team members to develop best practices for consistent customer service delivery.
MIS Assistant
IMG Insurance Broker Corp.
Makati City, Metro Manila
10.2021 - 06.2022
- Developed detailed documentation for internal procedures to promote uniformity across departmental operations.
- Maintained accurate inventory records.
- Enhanced data accuracy by implementing efficient data entry processes and verification procedures.
Education
Bachelor of Science - Sanitary Engineering
University of Northern Philippines
Vigan, Province Of Ilocos Sur, Philippines 06.2015 - 08.2020
Skills
Team Collaboration
undefinedCertification
ON-THE-JOB TRAINING at DENR-PENRO Ilocos Sur
Timeline
PARTNER CARE ASSOCIATE
CEBUANA LHUILLIER RURAL BANK
06.2022 - Current
MIS Assistant
IMG Insurance Broker Corp.
10.2021 - 06.2022
PSSE NATIONAL STUDENT CONVENTION via Zoom Web Conference
12-2020
ON-THE-JOB TRAINING at DENR-PENRO Ilocos Sur
06-2019
National Service Training Program – CWTS - Leadership Awardee (Gold Medal) at UNP
03-2016
Bachelor of Science - Sanitary Engineering
University of Northern Philippines
06.2015 - 08.2020
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