Microsoft Office
Ardy Pascual
Customer Relations Officer
Solana, Province Of Cagayan
Summary
Proven expert in customer relations and PC,mobile troubleshooting, I significantly enhanced customer satisfaction at Smart Communications - Tuguegarao city Cagayan Branch by implementing effective solutions and fostering strong client relationships. My tech-savvy approach and proficiency in Microsoft Office and other office tools have driven successful outcomes, meeting and exceeding monthly targets through innovative problem-solving and quality assurance.
Overview
10
10
years of professional experience
1
1
Language
Work History
Retail Store Specialist
Smart Communications - PLDT RCB Makati
10.2016 - 06.2024
- Collaborated with cross-functional teams to achieve monthly target.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
Service Advisor
Curo Teknika
12.2014 - 05.2016
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Documented problems and corrective actions to maintain records.
- Cashiering
- Inventory Management
Education
Bachelor of Science - Information Technology
Cagayan State University
Piat Cagayan Valley 04.2001 -
Skills
Customer Relations
Quality Assurance
Root Cause Analysis
Expert Problem Solving
Tech Savvy
Microsoft Office
PC Troubleshooting
Software
Adobe
Operating Systems
Communication Tools
Hardware
Interests
Car detailing ,modifying
Android
Ios
Gaming consoles
Pc gaming
Handheld gaming
Additional Information
Character Reference
Mrs. Carmina D. Galvelo
Smart Communications
Store Manager
09999922296
Ms Jaydee Mamba
Smart Communications
RSS
09190045584
Emmanuel Molino
Curoteknika/Smart Communications
Inventory Officer/Service advisor
09989980335
Timeline
Retail Store Specialist
Smart Communications - PLDT RCB Makati
10.2016 - 06.2024
Service Advisor
Curo Teknika
12.2014 - 05.2016
Bachelor of Science - Information Technology
Cagayan State University
04.2001 -
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