Rochelle Isulan Ibañez
Retail Store Specialist
Imus
Summary
Dedicated and results-driven Retail Store Specialist with 7 years of experience in delivering exceptional customer service and driving sales. Adept at understanding customer needs, upselling products and ensuring store operations run smoothly. Proven ability to build strong client relationships, maintain organized inventory and contribute to revenue growth. Passionate about providing personalized solutions and fostering a positive retail environment.
Overview
16
16
years of professional experience
15
15
years of post-secondary education
Work History
Retail Store Specialist
Smart Communications Inc.
08.2017 - Current
- Assist customers in selecting mobile plans, devices, and services that suit their needs.
- Supported store management in achieving operational goals through efficient task delegation and teamwork.
- Handle customer inquiries, concerns and complaints efficiently.
- Process sales transactions, payments, activations and renewals accurately.
Admin Staff
Dimax Distribution Enterprise
04.2016 - 07.2016
- Manage and organize company documents, records and files.
- Answering phone calls, emails and inquiries from clients, suppliers and internal staff.
- Assist in monitoring and updating inventory records.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Business Office Assistant
PLDT (Philippine Long Distance Telephone Company)
05.2015 - 12.2015
- Performs administrative and clerical duties to support office operations and ensure efficient workflow.
- Assist with billing, account management and service request.
- Ensure compliance with company policies and confidentiality standards.
- Perform other related duties as assigned by the manager.
Service Crew
Mcdonalds
11.2008 - 02.2010
- Responsible for providing excellent customer service, maintaining restaurant cleanliness and ensuring efficient food preparation.
- Process payments and handle cash or digital transactions.
- Maintain food safety and hygiene protocols.
- Adapt to different tasks based on business needs.
Education
Bachelor of Science - Business Management
STI College
Quezon City, Metro Manila, Philippines 01.2011 - 01.2015
Secondary Education -
Sauyo High School
Quezon City, Metro Manila, Philippines 01.2004 - 01.2008
Elementary School -
Placido Del Mundo Elementary School
Quezon City, Metro Manila, Philippines 01.1997 - 01.2004
Skills
- Proficient in Computer Applications
- Proficient in Microsoft Word
- Customer Relations
- Analytical Problem-Solving
- Collaborative Teamwork
- Accurate Data Input
- Effective Time Management
Accomplishments
- Event Planner, Business plan symposium and exhibit, 2015
- Feasibility Study, Z-Pants, 2014
Seminars And Trainings Attended
- Moneyversity, 2015
- ASEAN Youth Entrepreneurs Seminar, 2015
- SMED, 2014
- NYC “ National Youth Convention”, 2014
Personal Information
- Age: 33
- Height: 5'3
- Weight: 120 lbs
- Date of Birth: 07/29/91
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Disclaimer
I hereby pledge that the above information is true and just to the best of my knowledge.
Timeline
Retail Store Specialist
Smart Communications Inc.
08.2017 - Current
Admin Staff
Dimax Distribution Enterprise
04.2016 - 07.2016
Business Office Assistant
PLDT (Philippine Long Distance Telephone Company)
05.2015 - 12.2015
Bachelor of Science - Business Management
STI College
01.2011 - 01.2015
Service Crew
Mcdonalds
11.2008 - 02.2010
Secondary Education -
Sauyo High School
01.2004 - 01.2008
Elementary School -
Placido Del Mundo Elementary School
01.1997 - 01.2004
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