Anna Karmela Cruz
Sales Representative
Binangonan, Province Of Rizal
Summary
A total of 7 years of outbound calls to telco account . Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Sales Representative
TELUS International Philippines
9 2021 - 2024.08
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Achieved or exceeded company-defined sales quotas.
Sales Representative
Sitel Group
2017.09 - 2021.09
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Science - Secondary Education
ICCT Colleges Foundation, Inc.
Cainta, Province Of Rizal, Philippines 2009.05 - 2011.05
Skills
Sales Processes
Continuous Improvement
Adaptability and Flexibility
Multitasking Abilities
Salesmanship
Patience and resilience
Goal-oriented mindset
Customer Engagement
Teamwork and Collaboration
Effective Communication
Accomplishments
- consistent quarterly top performer 2022-2023 - Telus International Phils.
- Q1 - Q2 top 2 performer 2024 (Smart Home Security- Campaign) - Telus International Phils.
- Top performer 2021 OB Cable (Virgin Media-UK) - Sitel
- EDGE awardee 2020 OB Cable (Vigin Media-UK) - Sitel
- Q2 Top 3 Agent 2018 OB Cable (Virgin Media - UK) - Sitel
Languages
English
Filipino
Timeline
Sales Representative
Sitel Group
2017.09 - 2021.09
Bachelor of Science - Secondary Education
ICCT Colleges Foundation, Inc.
2009.05 - 2011.05
Customer Sales Representative
TELUS International Philippines
9 2021 - 2024.08
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