Manuel Christopher Corral III
Transcom
Iloilo
12
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Customer Service Representative
1 Year 10 Months- Assisted customers with inquiries, providing accurate information on products and services.
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Collaborated with team members to improve service response times and workflow efficiency.
Sales Associate / Senior Insurance Analyst
3 Years 3 Months- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Technical Support Representative
11 Months- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Guided customers in utilizing software tools, enhancing user experience and satisfaction.
- Submitted service tickets for equipment maintenance requests.
Customer Service / Technical Support Representative
1 Year 5 Months- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Responded promptly to incoming sales leads and requests for technical support.
Customer Service Representative
1 Year- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor Of Arts - Mass Communication
High School - High School
Skills
Customer relations
Problem resolution
Computer proficiency
Conflict resolution
Product knowledge
Insurance sales
Increasing sales
Sales team supervision
Understanding of sales retention
Sales training
Insurance billing
Sales strategy development
Insurance decisions
Sales analysis
Sales Agreements
Supporting sales staff
Sales tracking
Sales processes
Personal Information
Title: Customer Service / Technical Support Representative
Timeline
Customer Service Representative
Transcom
07.2024 - 05.2026Read More
Sales Associate / Senior Insurance Analyst
WNS Global Services
07.2019 - 10.2022Read More
Technical Support Representative
VXI
11.2017 - 10.2018Read More
Customer Service / Technical Support Representative
Iqor
06.2016 - 11.2017Read More
Customer Service Representative
Convergys
12.2013 - 12.2014Read More
Central Philippine University
High School from High School
Read More
Central Philippine University
Bachelor Of Arts from Mass Communication
Read More