ADRIAN JAN J. DATCHILE
Customer Service Representative
Tondo II,Metro Manila
Summary
Hardworking employee enthusiastic about learning more customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
31
31
years of post-secondary education
Work History
Sales Representative / Sales Adviser
CONCENTRIX PHILIPPINES, ETON CENTRIS / AYALA MAKATI
03.2020 - 09.2021
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Promoted available products and services to customers during service, account management, and order calls.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Studied Computer Engineering
Technological University of The Philippines
San Marcelino St, Ayala Boulevard, Ermita, Manila 04.2001 - 04.2020
STI College Caloocan
109 Samson Rd, Caloocan, 1400 Metro Manila 01.2017 - 01.2019
High School Diploma -
Imus National High School
Bucandala III, Imus, Cavite 04.2013 - 04.2017
Malagasang 1 Elementary School
Malagasang Rd, Malagasang 1-C, Imus, Cavite 01.2007 - 01.2013
Skills
Salesforce proficiency
Sales tracking
Sales abilities
Sales processes
Sales experience
Complaint resolution
High-volume call centers
Inbound sales
Knowledgebase software
Keyboarding
Service recommendations
Product knowledge
Documentation and reporting
Account management
Timeline
Sales Representative / Sales Adviser
CONCENTRIX PHILIPPINES, ETON CENTRIS / AYALA MAKATI
03.2020 - 09.2021
STI College Caloocan
01.2017 - 01.2019
High School Diploma -
Imus National High School
04.2013 - 04.2017
Malagasang 1 Elementary School
01.2007 - 01.2013
Studied Computer Engineering
Technological University of The Philippines
04.2001 - 04.2020