Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Results-oriented Associate with deep understanding of customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Hi, I’m
Anjolyn M. Apiang
Customer Service Specialist
4580 Lilac St. Marikina City
Summary
Overview
13
years of professional experience
6
years of post-secondary education
Work History
ENERGY AUSTRALIA
CREDIT AND COLLECTIONS SR ASSOCIATE
05.2022 - 01.2024
Job overview
- Worked with customer to create debt repayment plan based on current financial condition.
- Maintained accurate records of customer accounts, payments and payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Analyzed customer financial records to determine appropriate payment plan.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
DirectTV
Technical support representative
03.2021 - 01.2022
Job overview
- Managed high levels of call flow and responded to Type technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone.
Dodo Power And Gas
Escalation/ Ombudsman Case Manager
02.2015 - 03.2021
Job overview
- Acquire bpo
- Dodo power and gas
- Managed regulatory complaints team in activities associated with resolution of customer complaints received by federal and state regulators.
- Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
- Oversaw communication and research to achieve full resolution of complaints inquiries.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Results Co, Virgin
Technical support representative
02.2013 - 04.2014
Job overview
Taking You Forward Inc
Outbound Sales Representative
03.2012 - 10.2012
Job overview
- Envirosax and wyndham
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Educated customers on product and service benefits, explaining features and answering questions.
atek west inc
outbound sales representative
04.2011 - 10.2011
Job overview
- Online pharmacy
Education
Central Colleges of the
B.S from Business Administration
01.1999 - 04.2000
University Overview
Don alejandro Roces sr. vocational highschool
Graduate
01.1995 - 04.1999
University Overview
Skills
Good English communication skillsundefined
Timeline
CREDIT AND COLLECTIONS SR ASSOCIATE
ENERGY AUSTRALIA
05.2022 - 01.2024
Technical support representative
DirectTV
03.2021 - 01.2022
Escalation/ Ombudsman Case Manager
Dodo Power And Gas
02.2015 - 03.2021
Technical support representative
Results Co, Virgin
02.2013 - 04.2014
Outbound Sales Representative
Taking You Forward Inc
03.2012 - 10.2012
outbound sales representative
atek west inc
04.2011 - 10.2011
Central Colleges of the
B.S from Business Administration
01.1999 - 04.2000
Don alejandro Roces sr. vocational highschool
Graduate
01.1995 - 04.1999
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