Mark Gil Sultan

• As a Quality Documentation Specialist, we support healthcare providers/client physician and their patients to save time by using an artificial intelligence (AI) technology platform to accurately complete confidential medical summaries of patient encounters that includes patient history, physical exams, radiological findings, assessments, and treatment plans.

I am responsible for the accurate and timely processing of invoices and managing the entire billing cycle. My role involves analyzing complex billing data to identify trends and discrepancies, then collaborating with various departments to investigate and resolve issues. I also recommend process improvements to ensure accurate and timely invoicing and reporting.

• Responsible for coordinating all activities associated with contract administration within a department. Responsibilities include reviewing, negotiating, monitoring and evaluating contractual agreements between companies and suppliers of products or services.

• Should have comprehensive knowledge of Diabetes and all products that we support.
• Communicate technical information to patients about our products including troubleshooting steps to resolve technical issues they experience for their Diabetes Therapy medical device. Maintain the company's values and reputation for providing exceptional customer service.
• Understand and identify customer needs and provide effective solutions for all customer enquiries received via phone or chat/email support.
• Document all product allegation, customer concerns and actions taken into CRM and internal systems.

• Performing inbound collections for due co-pays and unsettled payments for purchased durable medical equipments and other services.
• Discuss billing and closing complete transactions.

• Global Business Development. (Intuit Quickbooks an accounting software).
• I am a certified ProAdvisor and Sales ambassador. Performing sales huddles and coaching. Track and drive sales.
• Assisting small, large business and enterprise owners in learning how to utilize accounting software to monitor corporate finances.
• Developing reports for use in accounting, including pay stubs, profit and loss statements, and tax returns.
• We assist company owners for analyzing data entries for payroll, expenses, timekeeping, contractor or vendor invoice payments, managing user permissions (for multiple internal employees using Quickbooks), inventory and Sales tracking, reporting (of all transactions across a business), tax related matter and even IT related issues with the software.

• Performing troubleshooting, answer inquiries relating to Dish Network TV satellite products, services, and current promotions.
• Hardcore upselling and discuss billing.
• Verifies if relayed information is accurate and complete in every concern or query. We maintain the confidentiality of customer personal information and remain true to the product's values by observing the ethics, principles, and standards to deliver quality customer service.

• In charge of chat, email, inbound and outbound support for multiple department/TelCo. Taking supervisory/managerial escalations.
• Highest point of escalation. Resolving and completing the case escalations and tickets.

• Responsible for collecting, compiling, classifying, producing, publishing and disseminating general-purpose statistics and for carrying out and administering the provisions of the Civil Registry Law.