Angelique Mero
Senior Sales Associate
Calauan
Summary
Motivated individual with more than 10 years of experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.
Skilled Senior Sales Associate well-versed in quoting and order management. Known for adaptability, being efficient, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Senior Sales Associate
Ingram Micro Philippines
5 2015 - Current
- Enter orders into system pursuant to individual order characteristic requirements.
- Provides quotes, pricing, and product information.
- Create and update customer-specific reporting, like order status, tracking of orders, returns, etc.
- Respond to calls/electronic support from customers within established service level agreement.
- Generates, analyzes, and uses reports to ensure SLA and customer requirements are met during order entry and order management process.
- Coordinates with team lead on task distribution and team assignment.
- Creates SOPs for approval, ensuring that SOPs are updated with approval from TL/process owners. Process mapping and documentation.
- Represent department in meetings and projects.
- Participates in process improvement initiatives and idea generation.
- Provides support to team lead in conducting process-related meetings.
- Provide guidance to team members in training or retraining, mentors new hires.
- Coordinates with team lead on AFIs and shares best practices with team on how to handle issues or escalations.
- Handle escalation and issues from internal and external customers.
- Assist team members in handling process-related escalations or concerns, and expedite customer-sensitive issues for resolution.
CUSTOMER SERVICE REPRESENTATIVE II
UNITED KINGDOM DIRECTORY ENQUIRIES
03.2010 - 12.2014
- Responsible for providing business and residential telephone numbers, train times, and film times information.
- Conducting surveys for company and for business partners.
- Arranging and processing refunds to customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisting customers/callers with above-standard level of customer service to meet their demands and satisfaction.
Education
Bachelor of Arts - Psychology
San Antonio De Padua College
Pila, Laguna 04.2001 -
Skills
Order Processing
Multitasking
Time management abilities
Excellent Communication
Keen Attention to Detail
Problem-solving abilities
Commendable organization skills
Team player
Personal Information
- Born August 11, 1988 in Calauan, Laguna, Philippines. Achievement oriented, could learn fast and diligent.
Timeline
CUSTOMER SERVICE REPRESENTATIVE II
UNITED KINGDOM DIRECTORY ENQUIRIES
03.2010 - 12.2014
Bachelor of Arts - Psychology
San Antonio De Padua College
04.2001 -
Senior Sales Associate
Ingram Micro Philippines
5 2015 - Current
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