Jo-Ann Ricafrente

• Supervises a team with different processes and balances between their career goals with the company
• Monitoring team performance by driving customer excellence thru setting targets

Order Entry Management that provides excellent customer service by entering purchase orders accurately from simple to complex requests. Provides detailed information using various tools. Responding to customer inquiries for pre and post customer inquiries.

Processing straight forward purchase orders and answering customer pre and post inquiries.

Handling customer inquiries for the Nextel account from addressing questions about phone model availability, resolving billing issues and disputes, up to account cancellation.