Alliya Medalla
Customer Service Representative, Appointment Setter, Cold Caller
Zone 4 Bolobolo El Salvador City
Summary
A highly motivated and results-driven professional with experience in cold calling, appointment setting, customer service, and administrative support. Adept at managing CRM systems, scheduling, and documentation to ensure efficiency in business operations. Proven ability to handle client engagement, process improvement, and administrative tasks with attention to detail and organizational skills. Seeking opportunities to leverage my expertise in administrative and CRM support to enhance productivity.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Dispatcher / Appointment Setter / Administrative Assistant
Trusty Garage Doors LLC
03.2024 - 01.2025
- Managed scheduling and coordination of service appointments, ensuring optimal efficiency
- Maintained detailed documentation, CRM entries, and reports to support operations
- Utilized problem-solving skills to troubleshoot scheduling conflicts and enhance workflow
- Assisted in administrative tasks, including customer correspondence and data entry
- Provided customer support and resolved inquiries efficiently
Cold Caller / Administrative Support
Homeowner Insurance / Solar Power / Real Estate / Debt Settlement
04.2023 - 12.2023
- Conducted outbound calls to potential customers, generating leads for multiple industries
- Maintained CRM databases, ensuring accurate and updated client information
- Handled administrative tasks, including documentation and follow-up scheduling
- Provided reports on lead conversion and customer interactions to improve sales strategies
Customer Service Representative / Technical Support
T-Mobile
11.2018 - 03.2023
- Company Overview: Teleperformance
- Assisted customers with troubleshooting and resolving technical issues
- Provided support for T-Mobile accounts, handling billing, inquiries, and customer complaints
- Maintained high customer satisfaction ratings by delivering effective solutions
- Utilized multiple systems for documentation and data entry
- Teleperformance
Education
Bachelor of Science - Elementary Education
Bukidnon State University
Malaybalay, Bukidnon 01.2014 - 01.2018
Skills
Administrative Support
Technical Skills
Tools & Platforms (Google Tools, Slack, Housecall PRO, Grand Central, Avaya, Noble system, ATLAS, SAMSON, VICI DIALER)
Organizational skills
Fast learner
Time management
Team player
Data entry
Decision-making
Customer service
Problem-solving
Dispatching field personnel
Attention to detail
Timeline
Dispatcher / Appointment Setter / Administrative Assistant
Trusty Garage Doors LLC
03.2024 - 01.2025
Cold Caller / Administrative Support
Homeowner Insurance / Solar Power / Real Estate / Debt Settlement
04.2023 - 12.2023
Customer Service Representative / Technical Support
T-Mobile
11.2018 - 03.2023
Bachelor of Science - Elementary Education
Bukidnon State University
01.2014 - 01.2018
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