Vince Mallari
Virtual Assistant
16 Pacis St. Middle Quezon Hill, Baguio City
Summary
Professional Summary: As a dedicated and flexible professional, I bring over two years of experience as a Customer Service Representative with expertise in team support and collaboration. Additionally, I possess over 2 years of experience as a Virtual Assistant for a US-based client, displaying proficiency in administrative and communication skills. My passion for delivering exceptional customer experiences and my ability to adapt to changing situations makes me a valuable asset to any organization.
Key Skills:
- Customer service and support
- Team collaboration and coordination
- Time management and prioritization
- Communication (verbal and written)
- Administrative support
- Adaptability and flexibility
Overview
5
5
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Appointment Setter
Massive Marketing Pros
12.2020 - 03.2023
- Acted as first point of contact and set appointments for prospective clients.
- Utilized CRM system to track and manage leads over 2000 leads.
- Create , Analyze , and provide recommendations from Data to be presented for Weekly, Monthly and Yearly report to keep track of leads generated
Virtual Assistant
Hitman Homes
08.2020 - 12.2020
- Conferred with customers by telephone, chat or email to provide information for their home search.
Customer Service Representative
Sitel Group
06.2018 - 07.2020
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Convergys
06.2018 - 07.2020
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Development Communication
08.2014 - 08.2017
Skills
Team collaboration and coordinationundefined
Certification
Customer Service
Timeline
Appointment Setter - Massive Marketing Pros
12.2020 - 03.2023
Virtual Assistant - Hitman Homes
08.2020 - 12.2020
Customer Service Representative - Sitel Group
06.2018 - 07.2020
Customer Service Representative - Convergys
06.2018 - 07.2020
Benguet State University - Bachelor of Science, Development Communication
08.2014 - 08.2017
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