ABEGAIL LIRADO
Executive Assistant | Appointment Setter | Virtual Assistant
Maramag,BUK
Summary
Detail-oriented Virtual and Executive Assistant with two years of experience in appointment setting, CRM management, and calendar coordination. Engaged with thousands of insurance leads monthly, qualifying prospects and scheduling appointments while maintaining accurate records in GoHighLevel CRM. Supported six years in customer service, enhancing communication and organizational skills to improve operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Executive Assistant | Appointment Setter (Remote)
Sampson Financial Services (affiliated With GFI)
07.2024 - 07.2025
- Execute outbound calls to thousands of insurance agent leads monthly to qualify prospects and arrange appointments.
- Provide executive administrative support, email management, and follow-up communications.
- Coordinate Zoom meetings and prepare daily lead trackers and reports.
- Provided executive administrative support, managed email communications, and followed up on key correspondence to ensure timely responses.
- Maintain CRM records using GoHighLevel (GHL).
- Maintained accurate documentation and collaborated with management to streamline workflows and enhance operational efficiency.
- Handled confidential and sensitive information with discretion and tact.
Customer Service Representative
Teleperformance Philippines
06.2019 - 06.2024
- Handled 50+ customer interactions daily.
- Managed over 50 customer interactions daily, ensuring timely and effective resolutions.
- Delivered empathetic and solution-focused customer service.
- Streamlined troubleshooting processes, reducing response times by 30% and enhancing customer satisfaction.
- Reduced response times by 30% through effective troubleshooting.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built strong rapport with customers through active listening, contributing to higher retention rates and positive client feedback.
Education
Computer System Design And Programming
AMA Computer Learning Center (ACLC)
Valencia City 04.2001 -
Skills
Executive Assistance
Appointment Setting
Calendar Management
CRM Management
Lead Qualification
Client Outreach
Administrative Support
Database Management
Report Preparation
Microsoft Office
Google Workspace
Zoom
Time management
Customer Service
Communication
Information confidentiality
Professional and mature
Professional and mature
Timeline
Executive Assistant | Appointment Setter (Remote)
Sampson Financial Services (affiliated With GFI)
07.2024 - 07.2025
Customer Service Representative
Teleperformance Philippines
06.2019 - 06.2024
Computer System Design And Programming
AMA Computer Learning Center (ACLC)
04.2001 -