Albert Caro
Tondo, Manila
Summary
A skilled Senior Identity and Access Management Engineer with expertise in Identity and Access Management (IAM), PowerShell scripting, Single Sign-On (SSO) technologies, Priveleged Access Management (PAM), and Microsoft services like Office 365, SharePoint, Teams, Exchange, and Azure AD. Experienced in configuring and managing IAM solutions, analyzing logs, and ensuring secure environments. Adept at collaborating with teams to optimize solutions and maintain data security and compliance.
Overview
5
5
years of professional experience
Work History
Sr. Identity and Access Management / MIM Engineer
WeServ Systems International, Inc. (Fujitsu)
Taguig City
05.2023 - Current
- Managed Entra ID services such as Users, Groups, Applications, Protection, and Identity Governance.
- Managed application registrations in Entra ID, for proper permissions, and system compatibility.
- Automates user identity exchanges with SCIM Provisioning for Enterprise Applications.
- Managed the Joiner, Mover, Leaver (JML) process for user lifecycle management.
- Managed Microsoft Identity Manager (MIM), syncing policies, workflows, and attributes with Active Directory.
- Created PowerShell scripts for SOX Compliance reports and automation in Microsoft Entra, Active Directory, and Microsoft Identity Manager.
- Used Graph API and REST API for data retrieval and updates in Entra ID and Lithnet FIM/MIM Service.
- Resolved complex identity and access incidents and issues through root cause analysis and effective solutions.
Data Security Analyst (IAM)
Alorica Philippines
Taguig City
01.2023 - 04.2023
- Managed Active Directory, Azure AD, and Azure AD Connect to ensure secure and efficient user access.
- Handled IT service requests, including account and email updates, role assignments, and resolving identity-related issues.
- Managed Azure AD services such as identity risk management, device management, SSPR, PIM, conditional access, and MFA.
- Automate password resets with PowerShell scripts, boosting efficiency and accuracy.
- Responded to security alerts and mitigated threats to ensure a safe environment.
- Assigned roles and security groups, ensuring proper access and compliance.
- Onboarded new employees by provisioning accounts in Active Directory.
IT Service Desk Associate
Alorica Philippines
Taguig City
01.2022 - 01.2023
- Experienced IT Service Desk professional with a strong background in Virtual Private Network (VPN) troubleshooting and Azure Active Directory/Azure Directory support
- Skilled in managing email requests, live chat support, and directing incidents to the appropriate department for swift resolution using ServiceNow
- Improved support efficiency through the development of a real-time automation tool using PowerShell script to check user information from Active Directory
- Proficient in remote troubleshooting and able to respond to issues during bridge meetings, directing users to the correct department and requesting support as necessary.
IT Technical Support
Intellismart Technology Inc
Quezon City
06.2019 - 07.2020
- Collaborated with IT Operations team to deliver first-level support for end-users experiencing hardware, software, and network issues
- Provided on-site support for SLA clients, including Jollibee (Timekeeping System) and Starbucks Coffee (Drive Thru Digital Menu boards), to resolve network problems
- Troubleshot network issues for clients using Ubiquiti Network devices
- Responded to tickets from ServiceNow for Jollibee Food Corporation, email, and phone inquiries from the clients, and provided remote and phone support when necessary
- Ensured effective communication for all types of incidents and requests, keeping the users informed of progress throughout the resolution process.
Education
Bachelor of Science in Information Technology -
The National Teachers College
Quiapo, Manila01.2018
Skills
- Administered Microsoft services including Microsoft Identity Manager (MIM), Office 365, SharePoint, Teams, Exchange, Active Directory and Azure Active Directory
- Developed and maintained PowerShell scripts for automation and efficiency
- Used Graph API and REST API for GET, POST, PUT, DELETE requests and handled JSON data
- Experienced with single sign-on technologies such as SAML, OpenID Connect, and OAuth 20
- Familiar with OAuth 20 for secure access to Entra ID resources
- Managed Azure AD and Azure AD Connect for synchronization and security
- Worked with privileged access management tools like Thycotic and CyberArk
- Administered Microsoft services including Office 365, SharePoint, Teams, Exchange, and Azure AD
- Skilled in troubleshooting identity and access management incidents
References
- Jean Patrice Abeabe, Security Operations Manager - WeServ Systems International Inc. (Fujitsu), 0977 679 7669
- John Michael Soriano, Information Security Analyst - WeServ Systems International Inc. (Fujitsu), 0977 217 5577
- Luis Beare, Asset Management Analyst III - Alorica Panama, +507 62452542
- Kathleen Mae Ignacio, IT Service Desk Supervisor - Alorica Philippines, 0992 828 7455
- Robin Resplandor, Operations Manager, Service Delivery - Intellismart Technology Inc., 0917 832 8889
Timeline
Sr. Identity and Access Management / MIM Engineer
WeServ Systems International, Inc. (Fujitsu)
05.2023 - Current
Data Security Analyst (IAM)
Alorica Philippines
01.2023 - 04.2023
IT Service Desk Associate
Alorica Philippines
01.2022 - 01.2023
IT Technical Support
Intellismart Technology Inc
06.2019 - 07.2020
Bachelor of Science in Information Technology -
The National Teachers College
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