Professional Summary / Highlights
To be part of leading global banks or world-class organizations that provide opportunities for training and exposure in the multi-faceted area of banking and financial services, AI, Machine Learning, RPA – Robotics Automation which meets internal and external client’s expectations, product excellence, service quality, integrity and competency and human capital development, welfare and well-being.
Enthusiastic Senior Operations Manager offering a 22-year background in planning, directing, organizing, and overseeing of financial and banking services. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices in banking and finance industry.
An experienced banker and a finance leader with expertise on financial and banking services for both local and shared services industry. Dealt with retail banking transactions, treasury cash management (CMS), deposits, remittances / payments services, and finance [SAP - accounting and bookkeeping - Accounts Payable (AP)/ Accounts Receivables (AR) on both local and international markets. Deputy Department Manager which provides business case proposals and analysis for sustainable development of processes and people on the assigned team and across other teams. Team being handled was awarded with the Team of the Year Award and Best in Savings in terms of process improvements the following year. With key participation on Knowledge, People, Process, Control Management and Business Continuity / Disaster recovery initiatives / SWIFT Subject Matter Expert (SME). Current department being handled awarded with a perfect score in CSAT 99.63% for handling APAC – AP / AR / BA.
Enthusiastic Senior Operations Manager offering 22 - year background overseeing production of goods and provision of services in [Industry]. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hiring Process
Performance Assessments
One on Ones
Huddles
Feedback Session
Coaching
Leadership Skills
BAU
Attrition / Retention
Best Practices
Culture
Daily Operations
Process Improvement via Lean Six Sigma Approach
Data Analysis
Project Management
RCSA
BCP
Call Tree
Audit
Written and Oral Communication
English Communication
Monthly Business Reviews
KPI Dashboard Creation
Data Analytics
Power BI Dashboards
Operations Management
KPI Tracking
Strategic Planning
Cost Reduction
Workforce Planning
Standard Operating Procedures