Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Extracurricular Activities
Timeline
Generic
Florentino Marasigan Requinta 5th Jr.

Florentino Marasigan Requinta 5th Jr.

Manager, Senior Operations Manager
Bacoor

Summary

Professional Summary / Highlights

To be part of leading global banks or world-class organizations that provide opportunities for training and exposure in the multi-faceted area of banking and financial services, AI, Machine Learning, RPA – Robotics Automation which meets internal and external client’s expectations, product excellence, service quality, integrity and competency and human capital development, welfare and well-being.

Enthusiastic Senior Operations Manager offering a 22-year background in planning, directing, organizing, and overseeing of financial and banking services. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices in banking and finance industry.

An experienced banker and a finance leader with expertise on financial and banking services for both local and shared services industry. Dealt with retail banking transactions, treasury cash management (CMS), deposits, remittances / payments services, and finance [SAP - accounting and bookkeeping - Accounts Payable (AP)/ Accounts Receivables (AR) on both local and international markets. Deputy Department Manager which provides business case proposals and analysis for sustainable development of processes and people on the assigned team and across other teams. Team being handled was awarded with the Team of the Year Award and Best in Savings in terms of process improvements the following year. With key participation on Knowledge, People, Process, Control Management and Business Continuity / Disaster recovery initiatives / SWIFT Subject Matter Expert (SME). Current department being handled awarded with a perfect score in CSAT 99.63% for handling APAC – AP / AR / BA.

Enthusiastic Senior Operations Manager offering 22 - year background overseeing production of goods and provision of services in [Industry]. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education

Work History

Senior Operations Manager

WeServ Systems International Inc.
3 2024 - 9 2024
  • Company Overview: [Fujitsu Philippines Global Delivery Center]
  • Performs supervision, strategic planning, organization, and control
  • Human Capital Management: Hiring of New Joiner, Quarterly and Yearly Assessment of Performance Rating, Coaching and Stand Ups, Feedback Sessions
  • Leadership Sessions and discussions of Team Leads / Managers
  • SAP ERP Accounts Payable – Australia, Singapore, Thailand, Indonesia, Philippines
  • SAP ERP Accounts Receivable – Australia, Singapore, Malaysia, Thailand, Philippines
  • Monthly reporting of KPI / KRA / SLAs to In Country Stakeholders
  • Monthly Reporting of Errors and Events and Root Cause Analysis [RCA] to Global Finance Head and Stakeholders
  • Process improvement Initiative –1 Completed in 6 Months
  • Capacity Management – coverage on BAU 100%
  • Management Meeting and Reporting of Monthly Business Reviews [MBRs]
  • Global Finance Head Touch point and Discussions
  • Statement of Work [SOW] and Contract Management
  • Subject Matter Expert Escalations and Migrations – SAP ERP
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Implemented data-driven decision making to inform business strategies and drive operational excellence.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Oversaw workforce management planning, volume predictions and capacity planning.

Operations Manager / Subject Matter Expert (SME)

ING BUSINESS SHARED SERVICES B.V.
10.2016 - 02.2024
  • Performs Supervision and Monitoring of;
  • People Management: Hiring of New Joiner, Mid and Yearly Assessment of Performance Rating, Coaching and Stand Ups, Feedback Sessions
  • Leadership Sessions and discussions
  • Incoming / Outgoing Payments
  • Deposits / Loan Contracts thru Deposits
  • Monthly reporting of KPI / KRA / SLAs
  • Monthly Reporting of FTR / SIF / Financial Loss Reporting
  • Process improvement Initiative
  • Capacity Management
  • Management Meeting of Service Level Agreements, WPI Updates, Migrations, RCSA, BCP, Actual Audit and Feedback on Findings
  • COE Touchpoint
  • Subject Matter Expert for SWIFT Systems / WPI Updates / Migrations / Cross Training

Operations Manager/Deputy Department Head

RIZAL COMMERCIAL BANKING CORPORATION
07.2005 - 10.2016
  • BAU Monitoring and Supervision
  • Risk and Control Functions
  • Process Improvement and Business Procedures and Guidelines
  • Other Functions
  • Operations Management: Help in Hiring Process for applicant selection, Regular Employee Yearly Performance Assessment, Operational Guidelines compliance and implementation
  • Bangko Sentral ng Pilipinas (BSP) Initiated Policy and Guidelines compliance of the Department planning, advisory, and implementation of initiative
  • Performs other duties assigned by Section/Department Head
  • Call back of out-going transaction thru message file in SWIFT Alliance and printing of EFS Matching Reports for internal controls
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Post Transaction Team First Officer

UNION BANK OF THE PHILIPPINES
11.2003 - 12.2004
  • Performs Monitoring / Reconciliation of Cash Management Products
  • Monitors completeness of documents / debit memo and/or dummy tickets for (LOA) Letter of Authorization or Document payments of Checkwriter Clients for issuances of Manager’s Check
  • And other Cash Management products (SSS, BIR, Meralco)
  • Do Balancing of Day to Day Issued UnionCheckwriter MC’s vs
  • Funds given by Corporate Clients for requested MC’s
  • Call backing of DM/CM transactions

Education

Bachelor of Science - Business Administration, Banking and Finance

PAMANTASAN NG LUNGSOD NG MAYNILA
01.1997 - 04.2001

Skills

Hiring Process

Performance Assessments

One on Ones

Huddles

Feedback Session

Coaching

Leadership Skills

BAU

Attrition / Retention

Best Practices

Culture

Daily Operations

Process Improvement via Lean Six Sigma Approach

Data Analysis

Project Management

RCSA

BCP

Call Tree

Audit

Written and Oral Communication

English Communication

Monthly Business Reviews

KPI Dashboard Creation

Data Analytics

Power BI Dashboards

Operations Management

KPI Tracking

Strategic Planning

Cost Reduction

Workforce Planning

Standard Operating Procedures

Accomplishments

  • 07/01/24, CSAT Top Achiever for Australia’s Accounts Payable [AP] and Accounts Receivable [AR}
  • 12/01/17, Team of the Year - NL Processing Team
  • 12/01/18, Operational Excellence Team with the Highest Cost Savings and Efficiency
  • 10/01/06, Promoted to a technical level position with less than a year of work experience with Settlements Department. (RCBC)
  • 08/01/03, Promoted one-step Corporate Level in Recognition for good working performance within two years of work experience. (UBP)

Extracurricular Activities

Fujitsu Music Club ING Business Shared Services Music Club (Co-Founder) Badminton Club: Member Chess Club: Member

Timeline

Operations Manager / Subject Matter Expert (SME)

ING BUSINESS SHARED SERVICES B.V.
10.2016 - 02.2024

Operations Manager/Deputy Department Head

RIZAL COMMERCIAL BANKING CORPORATION
07.2005 - 10.2016

Post Transaction Team First Officer

UNION BANK OF THE PHILIPPINES
11.2003 - 12.2004

Bachelor of Science - Business Administration, Banking and Finance

PAMANTASAN NG LUNGSOD NG MAYNILA
01.1997 - 04.2001

Senior Operations Manager

WeServ Systems International Inc.
3 2024 - 9 2024
Florentino Marasigan Requinta 5th Jr.Manager, Senior Operations Manager