Airene Hazel Labanon
Customer Service Representative
Blk 4 Lot 29 Assumption Ville PH 2, Lingunan, Valenzuela City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the telecommunication industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Customer Experience Agent
Alorica Teleservices, Inc.
07.2023 - 04.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, and handled time, and productivity.
- Handle and carefully respond to all customer inquiries via inbound calls.
- Provided excellent customer service through active listening.
- Resolved issues on first call by being proactive.
Branch Administrator
PH Global Jet Express Inc. (J&T Express)
09.2022 - 05.2023
- Prepared internal and regulatory financial reports, balance sheets, and income statements.
- Assessed employee performance and developed improvement plans.
- Managed branch.
- Accept walk-in customers.
- Accept drop-off parcels from e-commerce sellers.
- Dispatch pick-up schedule to riders.
- Monitor missed scans and lost items.
- Manage return items.
- Provide customers, and manage operational supplies like J&T pouches and J&T boxes.
Admin Staff
DDMY Import Export, Inc.
02.2022 - 09.2022
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Worked effectively in fast-paced environments.
- Manage orders from Lazada, Shopee, and TikTok online store.
- Manage return orders from customers.
- Print air waybill using special system, and item's barcode.
- Check if right item was packed with correct air waybill.
- Regulates monthly inventory.
- Payroll
Online Store Administrator
168 Chan Chan General Merchandise
07.2021 - 02.2022
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
- Supervised guests at the front counter, answering questions regarding products.
- Manage Lazada and Shopee Seller Account's health.
- Post new items and check their performance sales, inventory, and feedback.
- Print air waybills, and pick their corresponding items.
- Check if the right item was packed and pasted with the correct air waybill.
- Attending customers' concerns through the platform customer service chat box.
- Payroll
Education
Bachelor of Science - Pharmacy
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines 06.2015 - 03.2020
High School Diploma -
St. Michael School of Canumay
Valenzuela, Metro Manila, Philippines 06.2011 - 03.2015
Primary Education -
Dalandanan Elementaray School
Valenzuela, Metro Manila, Philippines 06.2005 - 03.2011
Skills
Certification
Top 2 Customer Service Representative for the month November 2023 - Telco Account
Timeline
Customer Experience Agent
Alorica Teleservices, Inc.
07.2023 - 04.2024
Branch Administrator
PH Global Jet Express Inc. (J&T Express)
09.2022 - 05.2023
Admin Staff
DDMY Import Export, Inc.
02.2022 - 09.2022
Online Store Administrator
168 Chan Chan General Merchandise
07.2021 - 02.2022
Bachelor of Science - Pharmacy
Our Lady of Fatima University
06.2015 - 03.2020
High School Diploma -
St. Michael School of Canumay
06.2011 - 03.2015
Primary Education -
Dalandanan Elementaray School
06.2005 - 03.2011
Top 2 Customer Service Representative for the month November 2023 - Telco Account
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