Adrian Tan
Tan-Feliz
Caloocan
Summary
Highly adaptive with a strong background in leadership and customer service. fulfills employment requirements and adapts to change and advancement. Team member and success contributor via hard effort and pure dedication.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Investigation Specialist
Amazon Operation Services Philippines Inc. (AOSPI)
08.2023 - Current
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
- Reduced organizational risk by identifying potential threats through comprehensive investigative work.
- Applied analytical skills in reviewing financial records, transactional data, and other documents to identify patterns indicative of fraudulent activity or misconduct.
- Strengthened internal controls within organizations by recommending improvements based on investigative findings.
Associate
Peak Support Forbes Councils
03.2022 - 07.2023
- Email and chat support.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
Customer Service Representative Tier 2
Teletech Novaliches Verizon Wireless
09.2020 - 06.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Import-Export Manager
Philippine Copack Corporation
06.2017 - 08.2020
- Oversaw timely and accurate Phillipine Customs filings and related documents to facilitate communications flow.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Supported import metrics around import functions and drove continuous performance improvements.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
Quality Assurance, Administrator
GT Gatsis Corporation
06.2017 - 08.2020
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Generated reports to suggest corrective actions and process improvements.
- Monitored staff organization and suggested improvements to daily functionality.
- Implemented new quality assurance and customer service standards.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
Internal Help Desk Back Office SME Tier 2
Teletech Novaliches Verizon FIOS
04.2015 - 06.2017
- Designed and prepared technical reports, studies, and related documentation.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Collaborated with management to identify and prioritize new development concepts.
- Answer customer escalations and provide immediate resolution.
Customer Service Representative Agent
Teletech Novaliches Verizon FIOS
02.2015 - 06.2017
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Bachelor of Science in Tourism
Our Lady of Fatima University Lagro, Quezon City
04.2009 - 03.2014
Skills
Customer service
Investigation specialist
Product and service sales
Risk assessment
Data review
Resource management
Investigation management
Multitasking
Decision-making
Critical thinking
Effective communication
Timeline
Investigation Specialist
Amazon Operation Services Philippines Inc. (AOSPI)
08.2023 - Current
Associate
Peak Support Forbes Councils
03.2022 - 07.2023
Customer Service Representative Tier 2
Teletech Novaliches Verizon Wireless
09.2020 - 06.2021
Import-Export Manager
Philippine Copack Corporation
06.2017 - 08.2020
Quality Assurance, Administrator
GT Gatsis Corporation
06.2017 - 08.2020
Internal Help Desk Back Office SME Tier 2
Teletech Novaliches Verizon FIOS
04.2015 - 06.2017
Customer Service Representative Agent
Teletech Novaliches Verizon FIOS
02.2015 - 06.2017
Bachelor of Science - Bachelor of Science in Tourism
Our Lady of Fatima University Lagro, Quezon City
04.2009 - 03.2014
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