Justine Mariz Cortez
Customer Service Associate
Mabini, Batangas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Associate
Amazon Operation Services Philippines, Inc.
Pasay City, Metro Manila
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Action oriented and self-disciplined. Cross Trained, ready to support other departments depend on business need.
Customer Service Representative - Grubhub CC Agent
Alorica Philippines
Lipa City, Batangas
08.2020 - 03.2021
- Assisting customers in placing the order to the restaurants in advance and timely manner.
- Informing drivers and helping them to deliver the food to our customers.
- Providing exceptional service to our diners, drivers and our restaurant partners.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Associate
Amazon Operation Services Philippines, Inc.
Pasay City, Metro Manila
07.2019 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Action oriented and self-disciplined. Cross Trained, ready to support other departments depend on business need.
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University - Batangas
Capitol Site, Batangas, City, Philippines 06.2015 - 06.2019
High School Diploma -
Saint Francis Academy
Mabini, Batangas, Philippines 06.2011 - 03.2015
Skills
Cross-functional team collaboration
Staff education and training
Service standard compliance
Teamwork and Collaboration
Flexible and Adaptable
Attention to Detail
Certification
NATIONAL CERTIFICATE II TOURISM PROMOTIONS SERVICES
Timeline
Customer Service Associate
Amazon Operation Services Philippines, Inc.
11.2021 - Current
Customer Service Representative - Grubhub CC Agent
Alorica Philippines
08.2020 - 03.2021
Customer Service Associate
Amazon Operation Services Philippines, Inc.
07.2019 - 06.2020
NATIONAL CERTIFICATE II TOURISM PROMOTIONS SERVICES
12-2018
NATIONAL CERTIFICATE III EVENTS MANAGEMENT SERVICES
11-2018
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University - Batangas
06.2015 - 06.2019
High School Diploma -
Saint Francis Academy
06.2011 - 03.2015