Zeruiah Linaga

Company Overview: Dr. Pepper Retail Account

• Provided expert support, handling customer inquiries and issue resolution.
• Managed orders, processed requests, and tracked shipments to ensure smooth operations.
• Maintained accurate records and collaborated with internal teams for efficient service delivery.
• Delivered prompt, professional assistance to enhance customer satisfaction and retention.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Company Overview: Expedia Non-Voice

• Assisted customers with travel bookings, itinerary changes, and cancellations through non-voice support.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Resolved inquiries related to flights, hotels, and travel packages with accuracy and efficiency.
• Provided timely and professional assistance to enhance the overall customer experience.
• Maintained detailed records and ensured seamless communication between customers and travel partners.

Company Overview: Travel Account

• Assisted customers with travel bookings, reservations, and itinerary modifications.
• Provided accurate information on flights, accommodations, and travel policies.
• Resolved customer concerns efficiently to ensure a smooth travel experience.
• Maintained high service standards through prompt and professional support.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.