CHRISTAL JOY POSADAS
CUSTOMER SERVICE REPRESENTATIVE
Cebu City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Operations Customer Expert
Teleperformance
08.2023 - 12.2024
- Assisting customers with troubleshooting mobile banking apps, online banking issues, and other digital service platforms
- Helping customers with account inquiries, balance checks, transfers, and transaction details
- Helping customers resolve issues related to charges, transactions, or account discrepancies
- Offering information about various banking products, such as savings accounts, checking accounts, and investment options
- Helping detect, report, and resolve any potential fraud or unauthorized transactions
Cashier/Kitchen Crew
Angel's Fried Chicken & Pizza
08.2023 - 06.2024
- Follow inventory and ordering protocols to ensure that sufficient ingredients and supplies are available for daily operations
- Answer every customer inquiry, responding to texts and calls by providing pricing & details to the customers
- Operate cash register to process customer food orders with accurate bills and exact change
- Assist customers with their order and ensure the set up orders are on time
- Task includes coordinating the food orders to ensure timely preparation and delivery of food items
- Follow food safety and sanitation guidelines, including proper food handling and maintaining a clean and organised work area
Front End Associate
Seaside Rendezvous
03.2022 - 08.2023
- Accommodates customers well as they enter the restaurant, and provides a positive and welcoming experience
- Use a point-of-sale (POS) system to accurately process customer orders, handle cash and online transactions, and provide accurate change to customers
- Respond to customer inquiries and concerns in a polite and professional manner, and escalate issues to management as needed
- Manage customer wait times by prioritising orders, communicating with the kitchen staff, and providing accurate wait time estimates to customers
- Collaborate with other front-of-house staff (e.g., servers, hosts) to ensure a smooth and efficient dining experience for all customers
Head Student Respondent for Junior High School
09.2016 - 04.2017
- Assigned to be the ones to guide my other junior high school level respondents
- Assured safety precautionary and immediate emergency response to students in need
- Always manage to come up with an efficient way to treat the injured, unwell and pass out students with proper healthcare together with my peers
Education
Bachelor of Science - Medical Technology
Holy Name University
TAGBILARAN CITY, BOHOL 01.2020 - 01.2021
Bachelor of Science - Information Technology
UNIVERSITY OF SAN JOSE RECOLETOS
BASAK, CEBU CITY 01.2021 - 01.2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Computer skills
- Microsoft office
- Problem-solving
- Team management
- Time management
- Flexible and adaptable
- MS office
- Multitasking Abilities
- Calm under pressure
- Excellent communication
Personal Information
- Age: 23
- Place of Birth: Cebu City
- Date of Birth: 07/23/01
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Operations Customer Expert
Teleperformance
08.2023 - 12.2024
Cashier/Kitchen Crew
Angel's Fried Chicken & Pizza
08.2023 - 06.2024
Front End Associate
Seaside Rendezvous
03.2022 - 08.2023
Bachelor of Science - Information Technology
UNIVERSITY OF SAN JOSE RECOLETOS
01.2021 - 01.2022
Bachelor of Science - Medical Technology
Holy Name University
01.2020 - 01.2021
Head Student Respondent for Junior High School
09.2016 - 04.2017
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