Zenna Grace Trilles

AT&T outbound sales agents call customers to offer AT&T products, explain promos, answer questions, and close sales. We aim to meet monthly targets, upsell services, and provide a good customer experience while documenting every call.

• Hubgroup - Coordinating with the consignor and consignee, setting pickup and delivery appointments, identifying the best carrier available, calling and sending for follow up updates and recording every shipment in the system.
• Hummgroup (Financial) - Assisting customer to check their available credit balance, statement, replacing lost, stolen, damage and renewal card.

• Technical Support - Helping customers with technical issues by providing assistance over the phone.
• Troubleshooting - Helping customers identify and fix technical issues.
• Installation Assistance - Setting up and configuring devices or software.
• Product Demonstration - Educating customers about product features and functionalities.

• Financial Account - Receiving inbound calls to assist and provide the inquiry about their bank statement, balances, processing of a lost, stolen, damage and renewal of card.
• HealthCare Provider Account - Helping Doctors, Nurses, and other stuff of the hospital and about medical health services plan of the patients.