Alla Nicole Ompad
Customer Associate
Cebu City, Province Of Cebu
Summary
Goal-oriented customer service and sales professional with experience in outbound calling, relationship management, and service support. Skilled in active listening, verbal and written communication, and handling objections while keeping CRM records accurate. Focused on creating positive customer experiences and supporting sales growth.
Overview
5
5
Certificates
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Outbound Sales Representative
ResultsCX
06.2025 - 09.2025
- Conducted outbound calls to qualify prospects and present service offerings.
- Followed sales scripts while tailoring conversations to customer needs.
- Resolved objections using persuasive communication and active listening.
- Updated CRM records with accurate customer notes and call outcomes.
Tier 3 Customer Service Representative
Concentrix
10.2025 - 05.2026
- Resolved customer inquiries through phone, email, and chat using active listening and clear communication.
- Assisted customers with billing, account updates, and order status questions.
- Assisted customers with booking, billing, reservation updates, and order status questions.
- Documented interactions accurately in CRM systems to maintain complete service records.
Tier 2 Outbound Sales Associate
Qualfon
05.2026 - 10.2026
- Conducted outbound calls using sales free-flow scripts to qualify leads and introduce available offerings for home warranty plans.
- Presented product benefits clearly, offer add-ons, discusses how coverage works, addressing objections and guiding prospects toward purchase decisions.
- Updated CRM records accurately with call outcomes, lead status, and follow-up details.
- Followed compliance guidelines while handling sensitive customer information and sales conversations.
Education
High School Diploma -
Palawan National School
Puerto Princesa City, Palawan 06.2018 - 05.2024
Skills
Adaptability
Sales-driven mindset
Sales process understanding
Relationship management
Communication skills
Proactive and Goal Oriented
Flexible and Willing to learn
Accomplishments
- Recognized as Top 3 Trainee at Concentrix (2025)
- Ranked Top 2 Performer across the Production Floor at Concentrix (2026)
- Awarded Rookie of the Month at Qualfon (2026)
- Recognized as Top Sales Agent for July 2026 at Qualfon
- Awarded Consistent Top Performer from June to September 2026 at Qualfon
- Recognized as Top Performer for CSW, 2nd Quarter at Qualfon (2026)
Certification
Rookie of the Month
Timeline
Elite Circle Award
09-2026
Elite Circle Award
08-2026
Sales Apex Award
07-2026
Elite Circle Award
07-2026
Rookie of the Month
06-2026
Tier 2 Outbound Sales Associate
Qualfon
05.2026 - 10.2026
Tier 3 Customer Service Representative
Concentrix
10.2025 - 05.2026
Outbound Sales Representative
ResultsCX
06.2025 - 09.2025
High School Diploma -
Palawan National School
06.2018 - 05.2024