Zedaiden Tiyok
Lapu-Lapu City
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Representative / Customer Service
Concentrix
Lapu-Lapu City
07.2022 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
Customer Service Representative
ResultsCX
Lapu-Lapu City
10.2021 - 07.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Officer-in-Charge
Rulls Cellphones And Accessories INC.
Lapu-Lapu City
05.2017 - 02.2020
- Communicated with command centers to develop and execute tactical plans.
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Monitored and assessed mission progress and provided updates to command.
Service Crew Member
Jollibee
Lapu-Lapu City
06.2015 - 11.2015
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
Education
Primary -
Bagong Silang Elementary School
04.2008 - 03.2009
Bachelor Of Arts Major In Aviation Tourism -
Philippine State College of Aeronautics
Lapu-Lapu City 04.2016 - 03.2017
Secondary -
Bankal National High School
04.2012 - 03.2013
Skills
Customer service expert
undefinedTimeline
Technical Support Representative / Customer Service
Concentrix
07.2022 - Current
Customer Service Representative
ResultsCX
10.2021 - 07.2022
Officer-in-Charge
Rulls Cellphones And Accessories INC.
05.2017 - 02.2020
Bachelor Of Arts Major In Aviation Tourism -
Philippine State College of Aeronautics
04.2016 - 03.2017
Service Crew Member
Jollibee
06.2015 - 11.2015
Secondary -
Bankal National High School
04.2012 - 03.2013
Primary -
Bagong Silang Elementary School
04.2008 - 03.2009
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