Customer Service/Technical Support Representative
VXI Global Holdings
Angeles City, Province Of Pampanga, Philippines
09.2023 - 02.2024
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.