Zarah Joy Ciudad
Batangas City,Philippines
Summary
Administrative Officer with strengths in customer care, office support and confidential records management. Handles calls, emails and databases with accuracy. Uses Excel, calendar coordination and strong organisation to keep daily administration on track.
Overview
15
15
years of professional experience
Work History
Administrative Officer
Blessed City Cardinal Carrier
Batangas City
09.2016 - Current
- Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
- Answered calls and emails, recorded messages accurately, and followed up on enquiries to enhance communication efficiency.
- Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
- Operated photocopier and printer to produce timely documents for office team support.
Team Leader
Greenwich
Batangas City
09.2014 - 01.2015
- Monitored team performance, identified improvement areas, and implemented corrective actions to enhance team effectiveness.
- Oversaw staff performance evaluations to assess effectiveness. and developed improvement plans.
- Cultivated supportive, positive, and helpful working environment to maintain excellent employee relationships.
- Resolved complex customer enquiries, disputes and complaints.
Supervisor
Blackbeard Seafood Island
Quezon City
04.2013 - 05.2013
- Coordinated training and mentoring for team members to enhance skills and performance, contributing to team effectiveness.
- Oversaw daily operations to ensure adherence to health and safety regulations, fostering a safe work environment.
- Monitored inventory levels and ordered stock to maintain continuity of supplies, supporting operational efficiency.
Room Attendant
Makati Prime Tower Suits
Makati City
12.2011 - 02.2012
- Cleaned guest rooms and changed linen to ensure guest satisfaction and comfort.
- Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
- Organised and maintained linen trolley for efficient access during housekeeping tasks., keeping it neat and organised.
- Vacuumed, dusted and polished furniture in common areas to uphold cleanliness and create welcoming environment.
Food Attendant
The Red Crab Cafe
Quezon City
12.2011 - 12.2011
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and drinks with professionalism, ensuring timely service to uphold high standards.
- Assisted team members during peak hours, showcasing flexibility and collaboration in fast-paced setting.
- Ensured compliance with hygiene and food handling standards, contributing to a safe dining environment.
Education
Diploma of Higher Education - BS Hotel and Restaurant Administration
Lyceum of the Philippines Univerity-Batangas
Batangas City01-2014
Skills
- Office administration
- Data protection
- File management
- Microsoft Excel
- Calendar coordination
- Administrative tasks
- Multitasking
- Customer service
Timeline
Administrative Officer
Blessed City Cardinal Carrier
09.2016 - Current
Team Leader
Greenwich
09.2014 - 01.2015
Supervisor
Blackbeard Seafood Island
04.2013 - 05.2013
Room Attendant
Makati Prime Tower Suits
12.2011 - 02.2012
Food Attendant
The Red Crab Cafe
12.2011 - 12.2011
Diploma of Higher Education - BS Hotel and Restaurant Administration
Lyceum of the Philippines Univerity-Batangas