Volunteering
Ysabela Camille B. Digma
Trust & Safety New Associate
Ibaan,BTG
Summary
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
1
1
year of professional experience
21
21
Certifications
3
3
Languages
Work History
Trust & Safety New Associate
Accenture
Quezon City, Metro Manila, Philippines
08.2024 - Current
- Increased client satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase client satisfaction and engagement.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Education
Bachelor of International Hospitality Management -
01.2022
Secondary - undefined
01.2014
Integrate School -
Skills
Hardworking, determined and willing to work
MS office
Computer skills
Problem-solving abilities
Time management
Data entry
Decision-making
Customer service
Team collaboration
Task prioritization
Client engagement
Certification
CTHM SKILLS COMPETITION October 31, 2018
References
Francia Yvette, Magpantay, Dean, 0943-723-1446, University of Batangas
Interests
Learning Languages
Baking
Music
Training
- "Tourism and Hospitality Lecture Series Reconditioning the Industry practices towards the Better normal" Via Google meet/Facebook at the Philippine Women's University, Manila June 9, 2021
- "Hospitality and Tourism Professionalism and Work Ethics Shaping the Industry of Tomorrow" University of Batangas via Virtual Platform November 26, 2020
- "2nd Tulinga Cook-off Challenge Lecture Series" University of Batangas Auditorium, Hilltop, Batangas City November 28, 2019
- "Job Interview Etiquette Webinar" Via Facebook live January 27, 2022
Timeline
Trust & Safety New Associate - Accenture
08.2024 - Current
Fernando Air Base National High School - Secondary,
University of Batangas - Bachelor of International Hospitality Management,
De La Salle Lipa - Integrate School,