Yahya Khattab
IT Support Professional
Parañaque
Summary
A qualified Microsoft Professional with extensive worldwide experience, a degree in electronics and communication engineering, and complete professional skills in both Arabic and English is an effective IT helpdesk, IT remote support, technical, server, networks administrator, file sharing, security, VPN, VM, securities and antivirus software, fire-walls, end user workstation support, and problem solver with experience in gathering intelligence using strong language and quantitative data research and analysis skills, as well as a strong understanding of international business practices and cultural differences. I am looking for a position in business development with a company with international exposure where I can contribute highly to the company with my expertise.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work History
IT Support Specialist
Gen-Ex Cargo Inc
Parañaque
09.2018 - Current
- Assembled state of the art Server hardware and several desktops and administered the installation of windows 10 and server 2016.
- Setup and administer AD domain controller, application & file server.
- Setup and administered additional VM servers to handle their centralized applications and file sharing across their offices, WSUS.
- Setup and configured their TCP/IP, DHCP, DNS server, and implemented several GP policies to automate backups, updates, files sharing, access control designed each for departments and groups.
- Keep track of regular updates, backups, scans, network typologies, intrusions, security software, fire wall management center using Symantec Endpoint software.
- Manage and supervise their on-site assigned IT personnel.
- Managed VPN, remote access to their offices in HK as well, and fully administered their HK servers and domains.
- Managed their Outlook exchange and was responsible for any modification that may needed.
- Helped management to get best deals for O365, OS, other software such as sharepoint and managed Office 365 and office admin center.
IT Systems Administrator
CBM International
Alabang Muntilupa
02.2016 - 12.2018
- Managed and full administration to their local domain controller with AD in their Philippines office.
- Managed their three servers to handle file sharing, accounting Quickbooks, Oracle, and applications.
- Supervised all installations and maintenance of over 50+ hardware, software, network printers, routers, WLAN, LAN, TCP/IP, DHCP, DNS server, remote access, switch hubs, firewalls, antivirus endpoint.
- Managed and help in configuring or resolving any issues concerning their VM servers, Hyper-V, Citrix, communication media using Skype and later to Teams.
- Administered and managed their weekly backups of servers, updates, and any necessary upgrades needed.
- Report and document all activities involving any incidents to higher level management locally and in to their head office in Germany.
- Administer setup of VOIP system, security cameras, and biometric login and reporting system.
IT Operation Manager
Katron Computers
Paranaque City
01.2001 - 04.2016
- Devised processes to boost long-term business success for 4 branches and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Translator and Interpreter
Kamal Jamjoom Services Philippines Inc
Makati, Philippines
12.2019 - 02.2023
- Gained extensive knowledge in data entry, analysis and reporting by using multiple cloud and site data entries.
- Assisted with day-to-day operations by providing critical translation to Finance and HR groups, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Helped Finance in direct process of data in Oracle and cloud base Fusion system.
- Performed additional tasks to ease operation for AP-Finance group.
- Created new Excel template sheets with complex combines formulas to help Finance members in their data entries with ease, efficiency and time saving.
Arabic/English Translator & Interpreter
Open Access
Makati, Philippines
03.2019 - 12.2019
- Arabic/English chat/voice/email Tech Support for Mayo clinic US and Middle east based customers.
- Navigate and data entry to their web-base for their patients records, and coordinate it to admin for further assessments.
- Developed translated forms and educational materials for non-English speaking populations.
- Reviewed and transcribed audio or internet materials with high degree of accuracy and expression.
- Listened to, comprehended and translated oral or written communications from English to Arabic and vice versa.
- Interpreted conversations between foreign language-speaking clients and others.
- Helped HR in their interviews for qualified applicants.
Education
Bachelor of Science - Electronics And Communications Engineering
Lyceum of The Philippines University
Philippines 03.1986 - 03.1992
Associate of Science - Cerification of IT Professional
Microsoft
Philippines 01.2018 - 11.2018
Timeline
Translator and Interpreter
Kamal Jamjoom Services Philippines Inc
12.2019 - 02.2023
Arabic/English Translator & Interpreter
Open Access
03.2019 - 12.2019
IT Support Specialist
Gen-Ex Cargo Inc
09.2018 - Current
Associate of Science - Cerification of IT Professional
Microsoft
01.2018 - 11.2018
IT Systems Administrator
CBM International
02.2016 - 12.2018
IT Operation Manager
Katron Computers
01.2001 - 04.2016
Bachelor of Science - Electronics And Communications Engineering
Lyceum of The Philippines University
03.1986 - 03.1992
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