Yoga
Trexi Javier
Operations Management Graduate
Tagbilaran,BHL
Summary
Service-focused individual bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
Work History
Teammate
TaskUs
Tagbilaran, Bohol
10.2021 - Current
- Offered assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Responded to customer requests for products, services and company information
Customer Service Representative
Teleperformance
Cebu, CEB
08.2019 - 08.2020
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cooperating with team lead's guide and suggestions every meeting as a team player
Operations Department Intern
Mactan-Cebu International Airport Authority
Lapu-Lapu, CEB
06.2018 - 08.2018
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked closely with the Tower Supervisors to maintain optimum levels of communication to effectively and efficiently complete projects.
- Logged Wildlife Hazard Report in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled daily flight monitoring and monthly statistics report ensuring high levels of productivity and progression.
- Worked on aircraft inventory ensuring control from the main office and availability of usage
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor Of Science - Business Administration Major in Operations Management
University Of San Carlos
Cebu City 06.2015 - 12.2018
Secondary Education, Elementary Education -
Holy Name University
Tagbilaran City 06.2005 - 03.2015
Skills
Report preparation
Administrative support
Data Analysis
Training implementation
Operations monitoring
Microsoft Office Skills
Accomplishments
- Leadership Awardee, Society of Young Business Executives and Entrepreneurs (USC-SYBEE)
- Academic Cup 2nd Placer, USC-SYBEE Days
- Investigatory Project 3rd Placer, Holy Name University (HNU) HS Department
- Best Actress, HNU HS 14th Dramafest
- Champion, GSP Tuklas ng Talino Duet Category City Division
- Grand Finalist, Bohol's Most Amazing Talent
- Champion, HNU Family Days Dance Competition
Interests
Movies and Documentaries
Art Appreciation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
So stick to the fight when you're hardest hit-
It's when things seem worse that you mustn't quit.
Edgar A. Guest
Timeline
Teammate
TaskUs
10.2021 - Current
Customer Service Representative
Teleperformance
08.2019 - 08.2020
Operations Department Intern
Mactan-Cebu International Airport Authority
06.2018 - 08.2018
Bachelor Of Science - Business Administration Major in Operations Management
University Of San Carlos
06.2015 - 12.2018
Secondary Education, Elementary Education -
Holy Name University
06.2005 - 03.2015