Racel Castillo
Sales Representative/CSR
Bacoor
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Teammate
TaskUs
Bacoor, Cavite
11.2023 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Managed over 60 customer calls per day.
Senior Process Executive
Infosys BPM
Alabang, Muntinlupa
05.2022 - 08.2023
- Explaining retirement plan policies, procedures, and legal requirements to eligible employees and beneficiaries.
- Conducting presentations for groups of beneficiaries or individual interviews with employees regarding retirement and pension options Conducting retirement and benefits-related calculations and analysis, including withdrawal of contributions, and deferred retirement.
- Liaising with financial department to provide verified and compiled data for administration of benefits.
- Maintaining record of participants and beneficiaries including active, deferred, retired, and separated members.
- Ensuring retirement plans are administered in accordance with company guidelines and labor law regulations.
- Managed over 50 customer calls per day.
- Developed comprehensive reports to track progress, identify trends, and provide actionable insights for senior management
- Optimized production quality by identifying bottlenecks and developing targeted solutions
Customer Service Representative
SYKES
Alabang, Muntinlupa
02.2022 - 05.2022
- Managing communication queue for organization by answering queries and offering solutions.
- Communicating with customers online and over phone.
- Providing administrative support such as changing customer information, taking orders and collecting client feedback.
- Establishing relationships with potential and existing customers.
- Escalating issues to relevant teams when necessary.
- Managed over 60 customer calls per day
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes
Sales Representative
Concentrix
Alabang, Muntinlupa
06.2019 - 12.2021
- Ensure high levels of customer satisfaction through excellent sales service. Go extra mile” to drive sales Follow and achieve department’s sales goals on monthly, quarterly and yearly basis.
- Team up with co-workers to ensure proper customer service. Build productive trust relationships with customers.
- Managed over 50 customer calls per day. Increasing sales for team 10%
- Generated additional sales opportunities with upselling and cross-selling techniques
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients
Sales Representative
CCS4U
Alabang, Muntinlupa
02.2019 - 05.2019
- As Sales Representative, made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information and response to customer’s inquires, troubleshoot issues and resolve complaints.
- Handled outbound calls to generate sales. Able to deliver consistent sales performance on daily, weekly and monthly basis.
- Managed over 70 customer calls per day. Increasing sales by 10% for team.
Education
1st Year College - Bachelor of Science in Customs Administration
Philippine Maritime Institute Manila
Sta. Cruz, Manila 01.2017 - 01.2018
High School Diploma -
Bacoor National High School Molino Main
Bacoor, Philippines 03.2015 - 03.2015
Skills
Interpersonal Communication
Task Prioritization
Relationship Building
Customer Relations
Product Knowledge
Information Security
Call Management
Report Generation
New Business Development
Workflow Analysis
Timeline
Teammate
TaskUs
11.2023 - Current
Senior Process Executive
Infosys BPM
05.2022 - 08.2023
Customer Service Representative
SYKES
02.2022 - 05.2022
Sales Representative
Concentrix
06.2019 - 12.2021
Sales Representative
CCS4U
02.2019 - 05.2019
1st Year College - Bachelor of Science in Customs Administration
Philippine Maritime Institute Manila
01.2017 - 01.2018
High School Diploma -
Bacoor National High School Molino Main
03.2015 - 03.2015