Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Racel Castillo

Racel Castillo

Sales Representative/CSR
Bacoor

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Teammate

TaskUs
Bacoor, Cavite
11.2023 - Current
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Managed over 60 customer calls per day.

Senior Process Executive

Infosys BPM
Alabang, Muntinlupa
05.2022 - 08.2023
  • Explaining retirement plan policies, procedures, and legal requirements to eligible employees and beneficiaries.
  • Conducting presentations for groups of beneficiaries or individual interviews with employees regarding retirement and pension options Conducting retirement and benefits-related calculations and analysis, including withdrawal of contributions, and deferred retirement.
  • Liaising with financial department to provide verified and compiled data for administration of benefits.
  • Maintaining record of participants and beneficiaries including active, deferred, retired, and separated members.
  • Ensuring retirement plans are administered in accordance with company guidelines and labor law regulations.
  • Managed over 50 customer calls per day.
  • Developed comprehensive reports to track progress, identify trends, and provide actionable insights for senior management
  • Optimized production quality by identifying bottlenecks and developing targeted solutions

Customer Service Representative

SYKES
Alabang, Muntinlupa
02.2022 - 05.2022
  • Managing communication queue for organization by answering queries and offering solutions.
  • Communicating with customers online and over phone.
  • Providing administrative support such as changing customer information, taking orders and collecting client feedback.
  • Establishing relationships with potential and existing customers.
  • Escalating issues to relevant teams when necessary.
  • Managed over 60 customer calls per day
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes

Sales Representative

Concentrix
Alabang, Muntinlupa
06.2019 - 12.2021
  • Ensure high levels of customer satisfaction through excellent sales service. Go extra mile” to drive sales Follow and achieve department’s sales goals on monthly, quarterly and yearly basis.
  • Team up with co-workers to ensure proper customer service. Build productive trust relationships with customers.
  • Managed over 50 customer calls per day. Increasing sales for team 10%
  • Generated additional sales opportunities with upselling and cross-selling techniques
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients

Sales Representative

CCS4U
Alabang, Muntinlupa
02.2019 - 05.2019
  • As Sales Representative, made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information and response to customer’s inquires, troubleshoot issues and resolve complaints.
  • Handled outbound calls to generate sales. Able to deliver consistent sales performance on daily, weekly and monthly basis.
  • Managed over 70 customer calls per day. Increasing sales by 10% for team.

Education

1st Year College - Bachelor of Science in Customs Administration

Philippine Maritime Institute Manila
Sta. Cruz, Manila
01.2017 - 01.2018

High School Diploma -

Bacoor National High School Molino Main
Bacoor, Philippines
03.2015 - 03.2015

Skills

Interpersonal Communication

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Timeline

Teammate

TaskUs
11.2023 - Current

Senior Process Executive

Infosys BPM
05.2022 - 08.2023

Customer Service Representative

SYKES
02.2022 - 05.2022

Sales Representative

Concentrix
06.2019 - 12.2021

Sales Representative

CCS4U
02.2019 - 05.2019

1st Year College - Bachelor of Science in Customs Administration

Philippine Maritime Institute Manila
01.2017 - 01.2018

High School Diploma -

Bacoor National High School Molino Main
03.2015 - 03.2015

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Racel CastilloSales Representative/CSR