Xavien Poliapoy
IT / Lead Generation Professional
Bacolod City,Negros Occidental
Summary
To build a career that challenges growth and efficiency in the innovative world of technology in a dynamic and fast-paced workplace. Experienced IT Profession with over 2 years of experience in BPO Industries. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Lead Generation Supervisor
Hikinex
Bacolod City, Negros Occidental
02.2020 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Conducted research, gathered information from multiple sources and presented results.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Entered data into CRMs, ensuring accuracy and uniformity.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
IT Service Desk
TATA Consultancy Services, Philippines
BGC Taguig
06.2018 - 04.2019
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Information Technology
Colegio San Agustin - Bacolod
Bacolod City 06.2014 - 03.2018
Skills
Lead Generation
Timeline
Lead Generation Supervisor
Hikinex
02.2020 - Current
IT Service Desk
TATA Consultancy Services, Philippines
06.2018 - 04.2019
Bachelor of Science - Information Technology
Colegio San Agustin - Bacolod
06.2014 - 03.2018
Similar Profiles
Arpit SinghArpit Singh
Executive Recruiter at HikinexExecutive Recruiter at Hikinex
Ahana NandaAhana Nanda
Sales Account Executive at HikinexSales Account Executive at Hikinex
Kherz Anne PascualKherz Anne Pascual
Project Coordinator at HikinexProject Coordinator at Hikinex